This role exists to
retain, grow, and systemize client relationships . You are not a support agent. You are not a cheerleader. You are accountable for
client outcomes, renewals, upsells, and long-term value . If you cannot challenge clients, manage expectations, or convert strategy into execution,
do not apply .
Core Responsibilities Client Ownership & Relationship Management
Own a portfolio of active clients end-to-end Act as the single point of contact post-onboarding Lead regular client check-ins, reviews, and planning calls Control scope, timelines, and expectations without escalation Identify risks early and prevent churn Strategy & Value Delivery
Understand each client’s business model, goals, and constraints Translate business goals into clear execution plans for internal teams Ensure delivered work aligns with commercial objectives Push back on poor ideas or unrealistic expectations using logic Identify gaps, missed opportunities, and expansion areas Success Metrics & Retention
Drive renewals, expansions, and long-term retention Track client health using defined success indicators Reduce churn through proactive intervention Document wins, blockers, and risks consistently Internal Coordination
Work closely with delivery, design, marketing, and ops teams Convert client conversations into clear, actionable internal briefs Maintain clarity on priorities and execution status Eliminate miscommunication between client and delivery teams Upsell & Account Growth
Identify natural upsell opportunities based on real client needs Present expansions with clear business justification Coordinate pricing, scope changes, and approvals No hard selling. If you push irrelevant services,



you are doing it wrong Daily Work Includes
Client calls and follow-ups Reviewing active projects and progress Translating feedback into structured action items Reviewing performance metrics and reports Internal alignment calls with delivery teams Preparing QBRs, summaries, and next-step plans Outcomes You Are Responsible For
High client retention Clear client communication with zero ambiguity Predictable renewals and account growth Fewer escalations and last-minute surprises Clients who understand what they are getting and why Required Experience & Skills
3–6 years in client success, account management, or strategy roles Experience with B2B clients, agencies, or service businesses Solid written and verbal communication Ability to say “no” and explain why Structured thinking and documentation discipline Comfort with metrics, reporting, and accountability Tools You Should Already Know
CRM tools: Hub Spot, Pipedrive, Salesforce, or similar Project management tools: Trello, Click Up, Asana, Notion Google Workspace Presentation and reporting tools What This Role Is NOT
Not customer support Not order taking Not a junior coordination role Not a passive relationship role If you need constant direction or avoid difficult conversations,
you will fail here . Reporting Structure
Reports directly to leadership Works cross-functionally with delivery and operations teams Performance Review Criteria
Client retention rate Revenue growth per account Client feedback quality Internal execution clarity Reduction in churn-related issues Compensation
₹50,000 – ₹60,000 per month Final offer depends on your skills and the value you add to the system.

📌 Client Strategy & Project Manager (India)
🏢 Infobrandz
📍 India