Location: Work From Home (Remote) Working Days: 6 Days – Rotational Offs Shift: US Shift Experience: 2–3 Years
About the Role:
We are looking for an experienced Retention Specialist to handle existing customers, understand their concerns, and provide effective solutions to improve customer satisfaction and retention.
Key Responsibilities:
- Handle existing customers and build robust, long-term relationships. - Identify customer concerns, understand their requirements, and provide appropriate solutions. - Proactively engage with customers who may be at risk of leaving and take appropriate retention measures. - Resolve customer issues efficiently while maintaining a positive customer experience. - Handle customer queries and concerns through relevant communication channels. - Follow up with customers to ensure their concerns have been resolved satisfactorily. - Analyze customer concerns and identify potential reasons for customer churn. - Coordinate with internal teams to resolve customer issues and improve the overall customer experience.



- Meet defined customer retention, resolution, and service-quality targets. - Maintain professionalism and empathy while handling difficult or dissatisfied customers.
Requirements:
- 2–3 years of relevant experience in Customer Retention - Candidates with pure sales experience are not preferred; relevant customer retention/customer support experience is required. - Excellent verbal and written communication skills. - Strong customer-handling and relationship-management skills. - Excellent problem-solving and decision-making abilities. - Ability to understand customer concerns and provide effective solutions. - Strong listening and interpersonal skills. - Ability to handle difficult or dissatisfied customers with patience and professionalism. - Comfortable working independently in a Work From Home environment. - Comfortable working in US shifts.

📌 Retention Support Specialist (India)
🏢 BPRJ
📍 India