Job Description

Job Title: Customer Success Manager

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Role Summary :

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The CSM will play a critical role in ensuring customer satisfaction, product adoption, and long-term success. This role requires a strong blend of technical expertise, customer engagement, and proactive problem-solving. You will act as a trusted advisor to customers, helping them maximize the value of the Test Grid platform.

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Key Responsibilities:

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- CSM must be comfortable with using AI and capable of creating high-quality presentations.
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- CSM must be able to present ideas and manage the product requests from the customer.
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- Manage customer relationships and lead customer calls to understand needs, challenges, and goals.
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- Act as the primary point of contact for assigned customers.
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- Lead product demonstrations tailored to customer use cases and support onboarding
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- Guide new customers through onboarding and implementation processes
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- Troubleshoot issues or guide customers to solutions and collaborate with internal teams when needed.
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- Conduct customer and internal training sessions.
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- Support internal teams by sharing knowledge, best practices, and customer insights.
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- Develop and maintain training materials, documentation, and FAQs.
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- Monitor customer health, usage patterns and drive adoption.
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- Identify risks and opportunities for growth or improvement.
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Work Environment & Expectations:

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- The nature of work is fluid and energetic , requiring a high degree of adaptability.
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- As a growing organization, priorities may shift frequently , and the CSM is expected to respond with agility.
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- Work hours are not strictly defined ; flexibility is essential to support customer needs across time zones.
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- Certain tasks and customer requests may require immediate attention and prioritization (ASAP execution) .
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- A proactive, ownership-driven mindset is critical to succeed in this fast-paced environment.
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Required Skills & Qualifications:

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- Must have a bachelors degree in Computer science.
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- Have a deep understanding of test automation.
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- Prior experience in a Customer Success / Technical Account Management role.
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- Solid understanding of software testing concepts (manual and automation).
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- Excellent communication and presentation skills.
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- Problem-solving mindset with a customer-first approach.
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- Ability to manage multiple accounts and priorities effectively.
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How to Apply:

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Interested applicants should send their resume along with a brief cover letter highlighting their interest in the role. Please use the subject line 'Customer Success Manager' and email your application to

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📌 Customer Success Manager (India)
🏢 TestGrid.io
📍 India