Knowledge Management Specialist

Role Overview

This role is critical to the success of Mastek HUB, Mastek's enterprise knowledge platform. The individual will help transform HUB into a trusted, AI-enabled knowledge ecosystem by ensuring business-critical content is curated, discoverable, and readily accessible.

The role directly contributes to improving organizational productivity, accelerating sales enablement, and strengthening Mastek's AI-driven knowledge initiatives.

Key Responsibilities

- Manage end-to-end content lifecycle on HUB, including uploads, updates, governance, and quality control.
- Maintain and enhance strategic assets such as case studies, win stories, testimonials, solution offerings, and industry collateral.
- Perform tagging, metadata management, and content structuring to improve searchability and AI-driven recommendations.
- Collaborate with Service Line Leaders and business stakeholders to ensure content relevance and accuracy.




- Support HUB adoption initiatives by ensuring users have access to trusted and actionable knowledge.
- Contribute to AI enablement efforts by preparing and organizing content for intelligent search and automation use cases.

Candidate Profile

- 2–4 years of experience in content management, knowledge management, business operations, or related functions.
- Strong proficiency in MS Office and familiarity with Share Point, CMS, or knowledge repositories.
- Excellent communication and stakeholder management skills.
- Detail-oriented with an analytical mindset and robust content governance capabilities.

Business Impact

- Strengthen HUB as the single source of truth across Mastek.
- Improve productivity through better knowledge accessibility and reuse.
- Support AI-driven initiatives by creating structured and discoverable enterprise knowledge assets.
- Enable faster sales, presales, and delivery outcomes through effective knowledge management.

📌 Knowledge Management Specialist (Surat)
🏢 Mastek
📍 Surat