Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process customer requests related to product information, orders, returns, and exchanges.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-10 years of experience in an international voice process workplace.
- Excellent communication skills for effective interaction with customers over the phone.
- Ability to work on a rotational shift schedule including evenings, weekends, and holidays as required by the business needs.
- Basic computer knowledge for navigating CRM systems and other relevant software.
📌 Customer Support Associate- Voice process (Noida)
🏢 TP
📍 Noida