Designation :- Trainer

Qualification :- Graduate

Location :- Airoli

Responsibilities

- To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor.

- Ensuring Improvement of Quality Scores of Employees

- Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team

- To ensure that the agent numbers from a Current Hire team who enter the re OJT stage is maintained at the lowest

- Has to ensure that all the data relating to training are populated in the Training event management module in SAP, within time frame agreed upon.

- Utilize the Web based training at the center





- Coordinate for the logistics requirement forth training at the respective center.

- Responsible for the certification of the new hire trainings at the respective center

- Responsible to increase training through put for the respective batch.

- Responsible for calibrating & shadowing of Trainees on a regular basis.
- Responsible for the MIS for the aligned process

- Responsible for the training deliverables) for the aligned process only

Interested candidate kindly share resume on [email protected] and mobile no. 883075476.

📌 Trainer (Mumbai)
🏢 Digitide Solutions
📍 Mumbai