- Handle international calls from clients across various countries, resolving their queries and concerns related to banking services.
- Process transactions, provide product information, and offer solutions to customers through phone banking.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 1-4 years of experience in an International BPO environment handling international voice processes.
- Robust knowledge of international banking systems and procedures.
- Excellent communication skills for effective interaction with customers over the phone.