Bachelor s in engineering in Computer Science, Electronics and Communication or equivalent required. Skilled experience in Cloud, multi-tenant SaaS based products, highly scalable products

Experience

4 to 8 years

Mandatory Skills

- 5-6 years of Application Support / Production Support experience
- Mandatory: Entire relevant experience must be in the eCommerce domain
- Candidates without hands-on eCommerce application support experience will not be considered

Key Responsibilities
- Provide L2/L3 production support for business-critical applications
- Manage incidents, problem resolution, and service restoration
- Investigate production issues, perform root cause analysis, and implement corrective actions
- Coordinate with development, infrastructure, and business teams to ensure application stability




- Monitor application health and maintain SLA commitments
- Create RCA reports, knowledge base articles, and operational documentation

Optional Skills
- ServiceNow, Jira, Zendesk
- REST APIs, Postman
- JSON, XML
- SQL / PL-SQL
- Application monitoring and log analysis
- Cloud-based application support experience

Additional Details

Working in Shifts

Qualification BE, B-Tech

Time to Fill Immediate

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 SDETApplication Support Engineer (Noida)
🏢 SDET Tech
📍 Noida