Key Responsibilities

Business Strategy & P&L; Leadership

- Own the complete P&L; and overall performance of the food business.
- Develop and execute short-term and long-term business strategies aligned with the Group's vision.
- Drive revenue growth, EBITDA improvement, profitability and sustainable business expansion.
- Prepare annual operating plans, budgets, forecasts and business performance reviews.
- Identify new revenue streams, formats, markets and growth opportunities.
- Establish measurable business KPIs and ensure disciplined execution against targets.

Operations Excellence

- Lead end-to-end operations across the food business and ensure consistent operational standards.
- Build scalable SOPs, systems and processes across locations/functions.
- Drive improvements in productivity, service levels, turnaround time and operational efficiency.
- Establish strong review mechanisms for revenue, costs, productivity, quality and customer experience.
- Ensure operational readiness for expansion and new business initiatives.

Business Growth & Expansion

- Develop and execute the expansion roadmap for the business.
- Evaluate new locations, formats, partnerships and business models based on commercial viability.
- Lead recent unit/business launches from planning through stabilization.
- Identify opportunities for both organic and strategic growth.
- Build a scalable operating model capable of supporting aggressive yet profitable expansion.

Food Quality & Customer Experience

- Ensure consistently high standards of food quality, hygiene, safety and service.
- Establish robust quality-control and food-safety processes.
- Monitor customer feedback and translate insights into operational improvements.




- Work closely with relevant teams on menu/product innovation, pricing and customer preferences.
- Build a strong customer-centric culture across the organization.

Supply Chain & Cost Management

- Oversee procurement, sourcing, vendor management, inventory and supply-chain effectiveness.
- Optimize food cost, wastage, manpower cost and other operating expenses without compromising quality.
- Strengthen vendor partnerships and develop alternate sourcing strategies where required.
- Improve inventory planning and controls to minimize wastage and stock-related losses.
- Drive gross-margin and contribution-margin improvement initiatives.

Sales, Marketing & Revenue Growth

- Partner with marketing and commercial teams to develop initiatives that increase footfalls, customer acquisition and repeat business.
- Evaluate pricing, product mix, promotions and channel strategies to maximize revenue and profitability.
- Use business and customer data to identify growth opportunities.
- Develop strategies to improve brand positioning and market penetration.

Financial & Performance Management

- Monitor revenue, EBITDA, margins, food cost, manpower cost and other critical business metrics.
- Implement rigorous MIS and management review systems.
- Work closely with finance teams on budgeting, forecasting, cash-flow planning and profitability improvement.




- Take timely corrective actions based on business-performance trends.

People & Organization Leadership

- Build, mentor and lead a high-performing senior management and operations team.
- Create clear accountability across functions and operating units.
- Develop second-line leadership and succession pipelines.
- Establish a performance-oriented culture with strong ownership and execution discipline.
- Ensure appropriate manpower planning and organizational structures to support future growth.

Governance & Compliance

- Ensure adherence to all applicable FSSAI, food safety, hygiene, labour, statutory and regulatory requirements.
- Strengthen internal controls and operating governance.
- Ensure business operations comply with organizational policies and applicable legal requirements.

Candidate Profile

- MBA / PGDM or equivalent management qualification preferred.
- 1522+ years of overall skilled experience, with substantial leadership experience in the Food / F&B; / Food Services industry.
- Demonstrated experience as a COO, Business Head, CEO, Operations Head, Regional Business Head or equivalent senior leadership position.
- Strong track record of handling P&L; ownership and large-scale/multi-unit operations.
- Proven experience in scaling a food/F&B; business and improving profitability.
- Strong understanding of food operations, supply chain, procurement, food costs, customer experience and business expansion.
- Experience managing large cross-functional teams and senior leadership stakeholders.
- Exposure to technology-led operational improvement and data-driven decision-making will be advantageous.

Contact: (phone hidden)

Email: [email protected]

📌 Chief Operating Officer/Business Head (Bengaluru)
🏢 Matrix HR Technologies
📍 Bengaluru