- Handle customer queries via phone calls, emails, or chats to resolve their concerns and provide solutions.
- Provide accurate information about products/services to customers in a timely manner.
- Meet sales targets by upselling/cross-selling relevant products/services to customers.
- Maintain records of all interactions with customers using CRM software.
- Collaborate with team members to achieve common goals.
Desired Candidate Profile
- Excellent communication skills.
- 0-1 year of experience in BPO industry (domestic voice process).
- Ability to work on inbound/outbound calls effectively.
- Basic knowledge of computer applications (MS Office) is required.
- Male candidates preferred.
- Age 19-26
- Job timings 12 PM-9 PM