Job Title: Associate Vice President Operations

Department : Accounts Receivable

Work Location: Navi Mumbai, India
Reports To: Vice President - Operations

Work from Office

Shift : US Hours

Role Overview

The Associate Vice President - AR will lead large-scale operations in the US Healthcare RCM domain, managing teams of 500+ employees across multiple accounts. This role requires strong leadership, client relationship management, operational excellence, and strategic vision to ensure process efficiency, profitability, and superior client satisfaction.

Key Responsibilities

People Leadership

- Provide strategic leadership to project teams, ensuring productivity, quality, and performance.
- Mentor and guide Team Leaders, SMEs, Trainers to reduce AR ageing and optimize collections.
- Handle personnel issues, resolve conflicts, and ensure employee engagement.
- Manage multiple accounts with 400+ FTEs, covering diverse work streams.
- Drive attrition control, talent retention, and job enrichment initiatives.

Client Management Service Delivery

- Ensure service delivery excellence for processes including Denials Management, AR Follow-up, Claim Processing, AR Aging, EDI Rejections, Billing, Payment Posting, and Charge Entry.
- Monitor workflows to meet SLA timelines and quality KPIs.
- Develop and execute business growth plans in alignment with company goals.
- Negotiate with clients on non-payment cases and oversee credit checks.
- Lead implementation of new client systems and training programs.




- Conduct regular client calls to enhance satisfaction and foster long-term partnerships.

Budget PL Management

- Meet budgetary targets and manage the Profit Loss statement for assigned operations.

Reporting Invoicing

- Maintain and track key operational and collections metrics.
- Monitor invoice processing and ensure accuracy.
- Prepare monthly, quarterly, annual, and ad-hoc forecasting reports.

Compliance Quality

- Ensure invoicing and collections comply with legal and industry standards.
- Enforce adherence to accounting principles and RCM compliance norms.
- Stay updated on industry trends, technology, and legislative changes.

Process Improvement Transformation

- Lead process re-engineering initiatives to improve efficiency, cost optimization, and service quality.
- Introduce new technologies, automation, and resource optimization measures.
- Identify recent business opportunities and showcase organizational capabilities to prospects.

Qualification Experience

- Graduate with 16+ years of overall experience in the US Healthcare RCM domain
- Proven expertise in managing large teams (400+ FTEs) in an operations leadership capacity
- Strong background and mandatory experience in end-to-end US Healthcare RCM operations

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate Vice President Operation - US Healthcare RCM Medical Billing (Mumbai)
🏢 Gebbs Healthcare Solutions
📍 Mumbai