Microsoft 365 L2 Support Engineer

Experience: 3–5 Years
Location: Remote
Job Type: Full-Time

Job description:

Company Description

Yoda Tech Pte. Ltd. is a Singapore-based company that focuses on dividing digitalization into small logical Micro initiatives with ready-to-use Micro-bots. The company aims to reduce IT operations spend by emphasizing Automate + Robotize, Power Application Development, Infrastructure, Maintenance, and Support.

Job Summary

We are looking for a Microsoft 365 L2 Support Engineer with 3–5 years of experience in Microsoft 365 administration and technical support.

The candidate will be responsible for troubleshooting and resolving L2 issues across Microsoft 365 services, supporting users, managing incidents, and ensuring timely resolution within defined SLAs.

Responsibilities

- Provide L2 technical support for Microsoft 365 services.
- Troubleshoot Exchange Online, Outlook, Microsoft Teams, SharePoint, and OneDrive.
- Manage Microsoft 365 users, licenses, groups, permissions, and access.
- Troubleshoot Microsoft Entra ID / Azure AD, MFA, SSO, and authentication issues.
- Support Microsoft Intune and endpoint-related issues.
- Handle incidents and service requests according to SLA requirements.
- Perform troubleshooting and root-cause analysis.
- Escalate complex issues to L3 teams when required.
- Maintain proper documentation of incidents and resolutions.
- Support Microsoft 365 changes, upgrades, and migration activities.





Required Qualifications

- 3–5 years of experience in Microsoft 365 / Office 365 support.
- Solid L2 troubleshooting experience.
- Hands-on knowledge of:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- OneDrive
- Microsoft Entra ID / Azure AD
- Microsoft Intune
- Good knowledge of Active Directory and basic networking concepts.
- Experience with ticketing systems and SLA-based support.
- Strong problem-solving and communication skills.
- Ability to work independently in a remote environment.

Preferred Skills

- PowerShell knowledge.
- Microsoft 365 certifications.
- Microsoft Defender / M365 Security knowledge.
- Microsoft 365 migration experience.
- ITIL knowledge.

Pay: ₹500,000.00 - ₹800,000.00 per year

Benefits:

- Health insurance
- Work from home

Application Question(s):

- Have you worked with Microsoft 365 administration tools such as the Microsoft 365 Admin Center, Exchange Admin Center, Teams Admin Center, or SharePoint Admin Center?
- Do you have hands-on experience troubleshooting Exchange Online issues such as mailbox access, mail flow, permissions, and Outlook connectivity?
- Do you have experience administering or troubleshooting Microsoft Intune and managing Windows devices through Endpoint Management?
- What is your current notice period?

Experience:

- Microsoft 365 with L2 support: 3 years (Required)

Work Location: Remote

📌 Microsoft 365Support Engineer (India)
🏢 Yoda Technologies
📍 India