International Cold Caller – IT Services

Experience: 1–2 Years
Employment Type: Full-Time
Location: Mohali
Industry: IT Services / Software Development

About the Role

We are looking for a confident and results-oriented International Cold Caller with 1–2 years of experience in B2B cold calling, preferably selling IT services or software development solutions.

The candidate will be responsible for reaching out to businesses across the USA and Canada, introducing our IT services, identifying potential business needs, qualifying prospects, and booking discovery meetings for the sales/technical team.

Key Responsibilities

- Make outbound B2B calls to prospects across the USA and Canada.
- Work with prospect databases and identify relevant decision-makers such as:
- Founders/Co-Founders
- CEOs
- CTOs
- COOs
- Product Managers
- IT Directors
- Business Owners
- Introduce the company's IT services in a clear and professional manner.
- Understand prospect pain points and identify potential software/technology requirements.
- Qualify prospects based on need, budget, timeline, authority, and project requirements.
- Generate and book qualified discovery calls/meetings for the sales team.
- Handle objections professionally and maintain a positive conversation.
- Conduct follow-ups through phone, email, and other approved communication channels.
- Build and maintain prospect databases.
- Research companies and identify relevant contacts before calling.
- Verify, clean, update, and segment lead databases.
- Maintain accurate call records, lead status, follow-up dates, and conversation notes in CRM.




- Perform regular follow-ups with interested and warm prospects.
- Coordinate with the sales team and provide detailed information about qualified leads.
- Achieve daily, weekly, and monthly calling and appointment-setting targets.
- Share daily activity reports covering calls, conversations, qualified leads, follow-ups, and meetings booked.

Required Skills & Experience

- 1–2 years of experience in international cold calling / telecalling / B2B lead generation.
- Proven experience calling prospects in the USA and/or Canada.
- Excellent spoken English with clear pronunciation and skilled communication.
- Comfortable speaking with senior decision-makers and business owners.
- Strong understanding of cold-calling techniques and objection handling.
- Experience with lead databases and database management.
- Ability to research prospects and identify the right decision-makers.
- Experience using CRM systems, Excel/Google Sheets, and calling tools.
- Strong follow-up and relationship-building skills.
- Ability to understand and communicate basic IT/software service offerings.
- Comfortable working with US/Canada business hours when required.




- Highly target-oriented and comfortable working with daily activity metrics.

Database Management Responsibilities

The candidate should be capable of:

- Building prospect lists based on defined ICPs.
- Finding and verifying company/contact information.
- Maintaining accurate contact details.
- Removing duplicate and irrelevant records.
- Categorizing prospects by industry, company size, location, and potential requirement.
- Tracking call outcomes and follow-up dates.
- Maintaining a clean and updated CRM/database.
- Creating segmented calling lists for different campaigns.

Preferred Experience

Experience selling or generating leads for any of the following will be an advantage:

- Web Development
- Mobile App Development
- Custom Software Development
- SaaS Development
- AI/ML Solutions
- CRM/ERP Development
- UI/UX Design
- Digital Transformation
- IT Consulting

Key Performance Indicators (KPIs)

- Daily outbound calls.
- Meaningful conversations.
- Decision-makers reached.
- Qualified prospects generated.
- Meetings/discovery calls booked.
- Meeting show-up rate.
- Follow-up completion rate.
- Lead-to-opportunity conversion.
- Database quality and accuracy.
- Pipeline/revenue contribution.

Ideal Candidate

The ideal candidate is confident on the phone, persistent without being pushy, comfortable speaking with international prospects, organized with databases, and focused on generating qualified business opportunities rather than simply maximizing call volume.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 International Cold Caller – IT Services (Sahibzada Ajit Singh Nagar)
🏢 WORKSDELIGHT
📍 Sahibzada Ajit Singh Nagar