We are looking for a customer-focused and organized CRM Executive to manage customer relationships throughout the sales journey, ensure timely follow-ups, coordinate with the Sales Team and internal departments, and provide a smooth customer experience.

The ideal candidate should have excellent communication skills, strong follow-up abilities, attention to detail, and the ability to maintain accurate customer and sales records.

Key Responsibilities

Customer Relationship Management

- Handle customer enquiries and provide timely responses through calls, WhatsApp, email, and other communication channels.
- Maintain regular communication with prospective and existing customers.
- Understand customer requirements and coordinate with the Sales Team for appropriate follow-up.
- Build and maintain strong relationships with customers throughout the sales process.
- Address customer queries and coordinate with relevant departments for timely resolution.

Lead & Sales Coordination

- Maintain and update customer and lead details accurately in the CRM system.
- Track leads from enquiry stage through site visit, negotiation, booking, and closure.
- Ensure timely follow-up on all pending leads and customer enquiries.
- Coordinate with Sales Executives and Sales Managers regarding lead status and customer requirements.
- Monitor follow-up schedules and ensure that no leads or customer requests are missed.
- Generate regular reports on leads, follow-ups, site visits, bookings, and conversions.

Site Visit & Booking Coordination

- Coordinate and schedule customer site visits with the Sales Team.
- Follow up with customers after site visits to understand their feedback and interest level.
- Coordinate the booking process and ensure required documentation is completed.
- Maintain records of bookings, cancellations, customer requests, and other relevant information.
- Coordinate with Sales, Documentation, Accounts, and other internal teams to ensure a smooth customer journey.

Post-Sales Customer Support





- Maintain regular communication with customers after booking.
- Coordinate with internal teams regarding customer queries, documentation, payment schedules, and other requirements.
- Ensure customer concerns are tracked and resolved within the expected timeline.
- Maintain proper records of all customer communications and resolutions.

Key Skills & Competencies

- Excellent verbal and written communication skills.
- Strong customer handling and relationship management skills.
- Good follow-up and coordination abilities.
- Strong attention to detail and documentation skills.
- Ability to handle multiple customers and tasks simultaneously.
- Good problem-solving and interpersonal skills.
- Target-oriented and proactive approach.
- Ability to work effectively with Sales and other internal teams.
- Proficiency in MS Office, Excel, WhatsApp, and CRM software.

Qualifications

- Bachelor's degree in Business Administration, Marketing, Commerce, or any relevant field.
- 1–3 years of experience in CRM, Customer Relationship Management, Real Estate Sales Support, or a similar role.
- Experience in the real-estate industry will be an added advantage.
- Freshers with excellent communication and customer-handling skills may also be considered.

Key Performance Indicators (KPIs)

- Lead follow-up efficiency.
- Customer response and query resolution time.
- Site visit coordination and follow-up.
- Lead-to-booking conversion support.
- CRM data accuracy and timely updates.
- Customer satisfaction.
- Timely closure of customer requests.
- Coordination effectiveness with Sales and internal departments.

Preferred Candidate Profile

- Strong communication and interpersonal skills.
- Professional and customer-friendly approach.
- Good knowledge of Tamil and English.
- Willingness to coordinate with customers and Sales Team regularly.
- Ability to work in a fast-paced real-estate environment.
- Strong ownership and accountability towards customer experience.

Pay: Up to ₹30,000.00 per month

Perks:

- Cell phone reimbursement
- Flexible schedule
- Provident Fund

Work Location: In person

📌 Customer Relationship Manager (Coimbatore)
🏢 Indra & Indra Private
📍 Coimbatore