About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

Job Description

Position

Assistant Manager – POS

No. of Positions

1

Department

Operations

Function

POS

Reporting to

Senior Manager– POS

Band

5A

Location

Gurugram

Last date of submission

Key Responsibilities:

Ø Ensure Timely Tracking of all Due Payouts (NRI) in advance and settlement without delays

Ø Post Refunds Trigger ensure rejections are tracked and actioned

Ø Responsible for timely obtaining requisite tax forms to release payouts in NRE Account

Ø Verify payout eligibility, Policy Status and documentation before processing





Ø Liaise with various departments at HO for smooth operations

Ø Analyzing the CEO-CXO Escalation/Service Grievance cases and identifying the key areas of improvement

Ø Responsible for handling field queries related to payouts.

Ø Monitor payout queues and escalate exceptions for timely resolution.

Measure of Success:

Ø Timely refunds and Closure of Child Tickets

Ø Reduction in Penal interest

Ø Maintain proper tracking of WIP cases/NPS /Service Grievances/CEO-CXO Escalations.

Desired qualifications and experience:

Ø Should be a Graduate, preferably with Insurance background.

Ø Good Knowledge of Ingenium Application, MS Excel, Word .

Ø Must have a minimum of 2-3 years in Insurance and handling the team.

FOR LATERAL MOVEMENT

Ø Candidates who have a performance rating of G2M2 & have completed 12 months in the current role.

Ø Candidates who have a performance rating of G3M3 & have completed 18 months in the current role.

Knowledge and skills required:

Ø Knowledge of Life Insurance Payout Process

Ø Good communication skills

Ø Robust adaptability and Problem-solving skills

Ø Proficiency in MS Excel and reporting tools

State:

Home Office

Branch:

Gurugram -90C

Department:

Operations

Function:

Operations - Policy Owner Service

Posted On:

16-Sep-2026

📌 Assistant Manager - Policy Owner Service (India)
🏢 AxisMaxlife
📍 India