Customer Support Executive

Location: Vasant Kunj
Job Type: Full-time
Experience: 1–3 years
Industry: Fashion / Apparel / E-commerce

About the Role

We are looking for a friendly, responsible, and customer-focused Customer Support Executive to join our team. The person will be responsible for handling day-to-day customer communication across WhatsApp, Instagram, and other customer support channels, ensuring that every customer receives a prompt, helpful, and positive experience.

The ideal candidate should have excellent communication skills, a calm and problem-solving attitude, and most importantly, a strong sense of ownership towards their work.

Key Responsibilities

- Handle customer queries and conversations primarily through WhatsApp and Instagram DMs.
- Respond to customers promptly and professionally regarding:
- Order status and tracking
- Product availability
- Size and colour-related queries
- Delivery timelines
- Exchanges and returns
- Refunds and store credits
- Product-related information
- General order assistance
- Coordinate with the warehouse, operations, dispatch and internal teams to resolve customer issues.
- Follow up on pending customer queries and ensure issues are closed within the expected timeline.
- Handle customer complaints patiently and find appropriate solutions.
- Maintain a warm, helpful and professional tone while communicating with customers.
- Keep track of customer conversations and ensure no query is missed or left unattended.
- Escalate complex or sensitive issues to the concerned team/manager when required.




- Assist customers with placing orders and provide relevant product information.
- Monitor Instagram comments/DMs and ensure customer concerns are addressed appropriately.
- Maintain accurate records of customer issues, follow-ups and resolutions.
- Contribute towards improving the overall customer experience and support process.

Understand Our Brand Before You Apply

Before applying, we strongly encourage you to go through our website — www.girlsdontdressforboys.com — and understand our brand, our products, our communication style, and our overall DNA.

We are looking for someone who doesn't just complete assigned tasks, but takes ownership of their role and works with the mindset of an owner.

You should be someone who:

- Understands the brand and represents it authentically while speaking to customers.
- Takes responsibility for customer issues from start to resolution.
- Thinks proactively instead of waiting to be told what to do.
- Treats the company's customers, products and reputation as their own.
- Is willing to go the extra mile to create a great customer experience.
- Looks at the bigger picture and actively contributes to improving the way we work.

We believe in people who take ownership,



think independently and work with the mindset that the company's success is their own success.

Requirements

- 1–3 years of experience in Customer Support / Customer Experience / E-commerce / Fashion / Retail preferred.
- Excellent written and verbal communication skills in English.
- Strong experience in handling WhatsApp and Instagram customer conversations.
- Good typing speed and ability to respond quickly.
- Strong problem-solving and multitasking skills.
- Patient, polite and empathetic while dealing with customers.
- Good understanding of basic e-commerce order processes.
- Comfortable coordinating with multiple internal teams.
- Basic knowledge of Excel/Google Sheets is preferred.
- Should be proactive, responsible and comfortable taking ownership.

Who Will Be a Excellent Fit?

This role is for someone who genuinely enjoys talking to customers, solving problems and taking responsibility.

If you are someone who sees a problem and thinks “How can I solve this?” rather than “Whose job is this?”, you'll be a great fit for our team.

Prior experience with a fashion, D2C or e-commerce brand will be an added advantage.

Key Skills

Customer Support | Customer Service | WhatsApp Support | Instagram Support | E-commerce | Order Management | Complaint Resolution | Customer Experience | Communication Skills | Problem Solving | Ownership Mindset

Working Hours

Full-time | Monday - Saturday | 10 AM to 6PM

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Executive (India)
🏢 Sava Creations
📍 India