About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work workplace.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

Position

Assistant Manager- Customer Service

No. of Positions

1

Department

Operations

Function

Customer Service

Location

Gurgaon – 90 C

Role Purpose

Manage litigation-related customer complaints, legal notices, consumer court matters, and regulatory escalations. Conduct investigations, prepare case studies and case sheets, coordinate with legal and business teams, and ensure timely case resolution.

Key Responsibilities

- Handle litigation complaints, legal notices, consumer court cases, Ombudsman complaints, and regulatory escalations.




- Conduct end-to-end investigations and root cause analysis.
- Prepare detailed case studies, case sheets, and investigation reports.
- Coordinate with Legal, Compliance, Operations, Sales, and Customer Service teams.
- Review policy documents, call recordings, customer communications, and supporting evidence.
- Draft case summaries and responses for legal proceedings.
- Track litigation cases from initiation to closure and maintain MIS.
- Ensure adherence to TATs and regulatory requirements.
- Analyze litigation trends and recommend corrective actions.
- Support management with dashboards and governance reviews.

Measures of Success

- Timely closure of litigation cases
- 100% compliance with legal and regulatory requirements
- Accurate case documentation and reporting
- Reduction in repeat litigation cases

Qualifications & Experience

Graduate with 4-7 years of experience in Litigation Management, Customer Grievances, Legal Operations, or Insurance/BFSI Customer Service.

Skills Required

- Investigation & analytical skills
- Litigation and complaint handling
- Legal documentation and reporting
- Stakeholder management
- Excellent communication skills
- MS Office and MIS reporting

State:

Home Office

Branch:

Gurugram -90C

Department:

Operations

Function:

Operations - Customer Service

Posted On:

18-Aug-2026

📌 Assistant Manager - Customer Service (India)
🏢 AxisMaxlife
📍 India