Job Type: Full-Time
Shift: 8:00 PM IST – 5:00 AM IST
Experience: 3+ years
Work Schedule: Night Shift / USA Business Hours

Job Overview

We are looking for an experienced E-Commerce Specialist to manage day-to-day order processing and customer order support for our e-commerce business.

The ideal candidate should have hands-on experience working with Shopify and Magento, be comfortable working during USA business hours, and have excellent written and verbal communication skills.

Key Responsibilities

- Monitor and process customer orders on Shopify and Magento.
- Place orders with vendors/suppliers accurately and on time.
- Coordinate with suppliers regarding order status, availability, and shipping.
- Update tracking numbers and shipment information in Shopify/Magento.
- Send tracking information and order updates to customers.
- Respond to customer emails and queries related to orders, shipping, tracking, cancellations, and delivery.
- Follow up with vendors on delayed, backordered, or pending orders.
- Identify and resolve order-related issues.
- Maintain accurate order records and ensure all orders are processed within required timelines.
- Communicate professionally with customers, vendors, and internal team members.
- Escalate complex customer or order issues to management when required.
- Perform other e-commerce operations tasks as needed.

Required Skills & Qualifications

- Minimum 3 years of hands-on experience in e-commerce operations/order management.
- Strong working knowledge of Shopify and Magento.
- Experience viewing and managing orders, updating order status, adding tracking numbers, and handling fulfillment-related tasks.




- Previous experience working in a USA shift / US business hours is strongly preferred.
- Excellent written and verbal English communication skills.
- Strong customer-service skills.
- Good knowledge of order processing, shipping, tracking, and fulfillment.
- Ability to communicate professionally with US customers and suppliers.
- Strong attention to detail and accuracy.
- Ability to work independently with minimal supervision.
- Good problem-solving and multitasking skills.
- Comfortable working a full-time night shift from 8:00 PM IST to 5:00 AM IST.

Preferred Experience

Candidates with experience in any of the following areas will be preferred:

- E-commerce order management
- Shopify order processing
- Magento order processing
- Dropshipping operations
- Vendor/supplier coordination
- Customer support for US e-commerce customers
- Shipping and tracking management
- Order fulfillment

Who We Are Looking For

We are looking for someone who can take ownership of the complete order-processing cycle. You should be comfortable checking orders, placing orders with suppliers, following up on shipments, updating tracking information, and communicating with customers without requiring constant supervision.

If you have 3+ years of e-commerce operations experience, strong Shopify/Magento knowledge, excellent communication skills, and previous experience working with US customers or US shifts, we would like to hear from you.

Working Hours

8:00 PM IST – 5:00 AM IST
Monday–Friday

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages:

- Paid sick time
- Paid time off
- Provident Fund

Work Location: Remote

📌 Customer Service Representative-eCommerce (India)
🏢 Sinelogix Technologies
📍 India