Job Description – Merchant Risk Monitoring

Company: Mswipe
Role: Merchant Risk Monitoring
Location: Mumbai / Navi Mumbai
Business: India & UAE

Key Responsibilities

- Monitor merchant transactions across India and UAE using trend analysis, transaction patterns, failed transactions, and exception reports.
- Conduct detailed reviews of merchant transaction history, business profile, source of funds, financial information, and merchant interactions.
- Communicate with merchants through calls, emails, WhatsApp, and messages to obtain required information and supporting documents.
- Investigate unusual, suspicious, or faulty transaction patterns and share findings with managers for appropriate action, including continuation or deinstallation of merchants.
- Review merchant businesses and documents in line with RBI, card network, AML/CFT, and internal risk guidelines.
- Monitor daily exception/hold reports and identify incorrect or unusual transaction trends, particularly for high-risk merchants.
- Review and assess merchants for International Card Acceptance (ICA) facilities based on transaction patterns, business profile, and historical information.
- Validate merchant requests for ICA activation and coordinate with merchants to collect required documents and information.
- Handle cases reported by issuing banks and sponsor banks related to AML/CFT, fraud,



and suspicious transactions within defined TAT.
- Mark merchants under appropriate stop-payment/fraud flags after investigation and provide required information to external reporting agencies.
- Investigate cases escalated by the Risk Hold and Chargeback teams and recommend appropriate action.
- Identify transaction trends and proactively strengthen checks and controls to reduce future fraud and chargebacks.
- Ensure timely closure of Transaction Monitoring (TM) tickets, including hold release and cardholder refund cases.

Key Skills

- Merchant Risk / Transaction Monitoring
- Fraud & Risk Investigation
- AML/CFT & KYC
- Transaction Pattern Analysis
- Chargeback & Fraud Monitoring
- International Card Acceptance
- Risk Assessment & Decision Making
- Merchant Communication & Documentation
- Strong Analytical & Problem-Solving Skills
- Good Excel and MIS knowledge
- Ability to work within strict TAT/SLA

Preferred Experience

- Experience in Fintech, Payments, Banking, Merchant Risk, Fraud Risk, Transaction Monitoring, or Chargeback.
- Familiarity with RBI guidelines, card network rules, AML/CFT practices, and payment transactions will be an advantage.

Pay: ₹8,594.55 - ₹53,607.01 per month

Perks:

- Health insurance
- Provident Fund

Work Location: In person

📌 Transaction Monitoring Officer (Mumbai)
🏢 Mswipe Technologies
📍 Mumbai