JOB DESCRIPTION – SALES & OPERATIONS HEAD

Position: Sales & Operations Head
Industry: Modular Kitchen / Wardrobe / Home Interiors
Department: Sales & Operations
Experience: 10–15+ Years
Employment Type: Full-Time
Reporting To: Director / Managing Director
Location:sahibabad

Job Summary

We are looking for an experienced and result-oriented Sales & Operations Head to lead the overall sales, project operations, customer management, and execution functions for our modular kitchen and interior business.

The candidate will be responsible for driving revenue growth, achieving sales targets, managing key clients, leading the sales and operations teams, ensuring smooth project execution, and maintaining quality, timelines, and profitability.

Key Responsibilities

Sales & Business Development

- Develop and execute sales strategies to achieve monthly, quarterly, and annual revenue targets.
- Drive sales for modular kitchens, wardrobes, storage solutions and related interior products.
- Generate business through direct clients, architects, interior designers, builders, contractors and channel partners.
- Manage the complete sales cycle from lead generation and client meetings to negotiation, order closure and payment follow-up.
- Build and maintain strong relationships with key clients and business partners.
- Monitor sales pipeline, conversion ratios, order values and revenue performance.
- Identify new markets, business opportunities and potential partnerships.




- Monitor competitor activities, market trends and pricing.

Operations & Project Management

- Oversee the complete project lifecycle from confirmed order to final installation and handover.
- Coordinate with Design, Production, Purchase, Warehouse, Installation and Sales teams.
- Ensure projects are executed within committed timelines, budgets and quality standards.
- Monitor site measurements, drawings, production schedules, dispatches and installation activities.
- Identify operational delays and take corrective action proactively.
- Ensure proper coordination between showroom, factory, vendors and site teams.
- Establish and improve SOPs for sales and project execution.

Client & Customer Experience

- Handle significant and escalated customer concerns professionally.
- Ensure timely communication regarding designs, quotations, production, delivery and installation.
- Maintain high customer satisfaction throughout the project lifecycle.
- Ensure smooth project handover and post-sales support.

Team Leadership

- Lead and manage the Sales, Design and Operations teams.
- Set individual and team KRAs/KPIs and monitor performance.
- Conduct regular performance reviews and provide guidance and training.
- Improve team productivity, accountability and coordination.
- Recruit and develop capable team members as required.

Pay: ₹41,500.69 - ₹87,326.33 per month

Benefits:

- Provident Fund

Work Location: In person

📌 (modular industry) Sales & Operations Head (Sahibabad)
🏢 RADON INDIA PRIVATE
📍 Sahibabad