JOB DESCRIPTION – FRONT OFFICE SUPERVISOR

Property: Skylar Tirupati
Department: Front Office
Position: Front Office Supervisor
Location: Tirupati

Job Summary

The Front Office Supervisor is responsible for supervising day-to-day front desk operations, ensuring smooth guest check-in and check-out, maintaining service standards, handling guest concerns, and guiding Front Office Associates during the shift.

The position requires solid guest-handling skills, leadership ability, PMS knowledge, and effective coordination with other hotel departments.

Key Responsibilities

- Supervise daily Front Office operations and Front Desk Associates during the assigned shift.
- Ensure smooth and efficient guest check-in and check-out procedures.
- Monitor room status, arrivals, departures, VIP guests, groups, and special requests.
- Allocate rooms and coordinate closely with Housekeeping regarding room readiness and discrepancies.
- Handle guest enquiries, requests, complaints, and service recovery professionally.
- Ensure all guest details, registration cards, IDs, and required documentation are properly maintained.
- Monitor reservations, room allocations, extensions, early arrivals, and late departures.
- Ensure accurate billing, payment collection, cashiering, and shift closing procedures.
- Verify proper posting of room charges and other guest transactions.
- Maintain proper shift handover and ensure all pending matters are communicated to the next shift.
- Train, guide, and monitor Front Office Associates and new team members.
- Ensure team members follow hotel SOPs, grooming standards, attendance requirements,



and guest service standards.
- Coordinate with Housekeeping, Reservations, F&B;, Engineering, Security, Accounts, and Sales for smooth hotel operations.
- Maintain guest confidentiality and ensure proper handling of guest information.
- Assist management in handling operational emergencies and escalated guest concerns.
- Prepare and review required Front Office reports, logs, and daily operational records.
- Ensure the Front Office and lobby areas are maintained in a professional and guest-ready condition at all times.

Candidate Requirements

Qualification: Degree/Diploma in Hotel Management, Hospitality Management, or relevant qualification.

Experience: Preferably 2–4 years of Front Office experience, including experience as a Senior Front Office Associate/GSA or supervisory exposure.

Required Skills

- Strong knowledge of Front Office operations
- Hotel PMS knowledge
- Excellent guest-handling and communication skills
- Team supervision and leadership
- Reservations and room allocation
- Billing and cashiering knowledge
- Complaint handling and problem-solving
- Good coordination and interpersonal skills
- Basic MS Office knowledge
- Professional grooming and presentation
- Ability to work rotational shifts, weekends, and holidays

Key Performance Areas

Guest Satisfaction | Front Desk Operations | Team Supervision | Check-in & Check-out Accuracy | Billing Accuracy | Complaint Resolution | Shift Handover | Interdepartmental Coordination | SOP Compliance

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 Front Office Supervisor (India)
🏢 SKYLAR HOTEL TIRUPATI
📍 India