SYSNOW SOFTWARE PVT LTD is looking for a skilled and motivated ServiceNow ITSM Developer / Administrator to join our team on a permanent basis. The ideal candidate will be responsible for designing, developing, configuring, implementing, and administering ServiceNow solutions to support business and IT service management requirements.

The candidate will work on ServiceNow ITSM modules, platform administration, workflow automation, integrations, troubleshooting, and continuous improvement of enterprise service management processes.

Key ResponsibilitiesServiceNow Development

- Develop and customize ServiceNow applications and ITSM modules.
- Configure Incident, Problem, Change, Request and Knowledge Management.
- Create Business Rules, Client Scripts, UI Policies, UI Actions and Script Includes.
- Develop workflows, Flow Designer flows and approval processes.
- Configure Service Catalog items, record producers and catalog client scripts.
- Design and implement REST/SOAP integrations with external systems.
- Follow best practices for scripting, performance and maintainability.

ServiceNow Administration

- Manage users, groups, roles and access controls.
- Configure forms, fields, tables, lists and notifications.
- Maintain ServiceNow platform configuration and system properties.
- Monitor system performance and resolve technical issues.
- Manage update sets and application deployment activities.
- Configure SLA definitions, schedules and escalation rules.
- Support platform upgrades, testing and release management.

ITSM Operations

- Collaborate with IT support teams and business stakeholders.
- Analyze and resolve incidents,



service requests and platform issues.
- Develop reports, dashboards and performance metrics.
- Maintain technical documentation and knowledge articles.
- Support ITIL-aligned service management processes.
- Participate in continuous improvement and automation initiatives.

Required Skills & Qualifications

- Bachelor's degree in Computer Science, Information Technology or a related field.
- Hands-on experience with ServiceNow development and administration.
- Knowledge of ServiceNow ITSM modules.
- Strong understanding of JavaScript and Glide APIs.
- Experience with Business Rules, Client Scripts, UI Policies and ACLs.
- Knowledge of Flow Designer and Service Catalog.
- Understanding of REST APIs and integration concepts.
- Familiarity with ITIL principles and service management processes.
- Good troubleshooting, analytical and communication skills.

Preferred Certifications

- ServiceNow Certified System Administrator (CSA).

Certifications are preferred; exact requirements depend on the role's experience level.

Experience

Experience: Freshres or 0–2 years of relevant ServiceNow development and administration experience.

Candidates with strong hands-on skills and relevant project experience may also be considered based on organizational requirements.

What We Offer

- Opportunity to work on ServiceNow ITSM projects.
- Professional growth and technical learning.
- Exposure to ServiceNow development and administration.
- Collaborative and supportive work environment.
- Long-term career chance in the ITSM domain.

Pay: ₹8,000.00 - ₹15,000.00 per month

Work Location: In person

📌 ServiceNow Developer/Administrator (India)
🏢 SYSNOW Software
📍 India