Job Description

Handle customer queries, complaints, service requests, and escalations through calls and emails.
Coordinate with Collections, Credit, Sales, Operations, Finance, Legal, and other teams for timely resolution.
Ensure adherence to defined SLA/TAT and proactively follow up on pending cases.
Maintain accurate records of complaints, requests, escalations, and resolutions.
Prepare and maintain MIS reports on complaints, TAT, productivity, and resolution status.
Conduct quality checks on customer interactions and ensure professional, accurate, and policy-compliant communication.
Identify recurring customer issues and process gaps and support corrective actions.
Handle complex customer cases and ensure timely closure while maintaining a high level of customer experience.




Support junior team members with process guidance and customer-handling assistance, as required.

Key Responsibilities:

Excellent verbal and written communication skills
Strong customer handling and problem-solving abilities
Good stakeholder coordination skills
Ability to handle escalations professionally
Good knowledge of MS Excel and MIS reporting
Robust follow-up and time-management skills
Customer-centric approach with attention to detail
Ability to work in a fast-paced environment

Short Info

- Posted: 1 day(s) ago

- Location: Mumbai - Corporate Office 1

- Qualifications: Graduate

- Experience: 2 Years - 0 Months to 3 Years - 0 Months

📌 Senior Executive - Customer Service (India)
🏢 Auxilo Finserve
📍 India