International Non-Voice Process

Role & Responsibilities

- Handle inbound chats from wire transfer customers and agents
- Attend inbound customer calls and resolve queries
- Handle a wide range of customer service issues professionally
- Provide assistance throughout the scheduled shift
- Handle tense customer situations with diplomacy
- Process customer orders accurately and ensure completion
- Participate in continuous training and share best practices
- Maintain robust verbal & written communication for call escalations

Preferred Candidate Profile

Graduate freshers can also apply.

6 months to 3 years of experience preferred in international non voice or voice process.

Good written communication skills.

Strong analytical and calculation skills.

Comfortable with night shifts and work-from-office setup.





Skills Required

Back Office Operations

Backend Ticketing

Customer Support

Non-Voice Process

CRM Support

International Backend Process

Perks & Benefits

Salary: ₹2.95 – ₹4 LPA

Cab facilities

Medical insurance

Free online doctor consultation

Life insurance

Pay: ₹24,000.00 - ₹28,500.00 per month

Benefits:

- Health insurance
- Life insurance
- Provident Fund

Education:

- Bachelor's (Required)

Experience:

- Live chat: 1 year (Required)

Language:

- English (Required)

Location:

- Noida, Uttar Pradesh (Required)

Work Location: In person

📌 International non voice Executive (India)
🏢 TELUS Digital
📍 India