Roles and Responsibilities (Team Lead ):

- Lead and manage the telecalling team to achieve daily, weekly, and monthly sales targets.
- Monitor team performance, provide coaching, and guide team members to improve call quality and conversion rates.
- Oversee outbound calling activities to prospective customers and ensure effective product/service communication.
- Ensure proper lead generation, follow-ups, reporting, and conversions by the team.
- Handle escalated customer queries or complaints professionally and support the team in resolving issues.
- Maintain and monitor accurate records of calls, leads, and sales activities in the CRM system.
- Collaborate with sales and marketing teams to develop strategies for improving lead conversion and overall sales performance.




- Conduct regular team meetings, training sessions, and performance reviews.

Experience and Qualifications:

- Minimum 2–3 years of experience in telecalling/tele sales, with at least 2 year of team handling experience preferred.
- Solid leadership and team management skills.
- Excellent communication, mentoring, and problem-solving abilities.
- Experience with CRM tools and sales reporting.
- Proven track record of achieving sales targets and managing team performance.

Job Type: Full-time

Pay: Up to ₹40,000.00 per month

Work Location: In person

📌 Customer Care - Team Lead (Bhopal)
🏢 TechXR Innovations Private
📍 Bhopal