We are looking for a Product & Experience Manager to drive the development, improvement and adoption of our products and customer experiences across our mental healthcare and child development ecosystem.

The role will sit at the intersection of customer needs, clinical requirements, business objectives, technology and design. The person will identify opportunities, define solutions, work with internal and external teams to execute them, and measure whether they are creating meaningful impact.

Key Responsibilities

1. Product Ownership

- Own the product roadmap and prioritisation of features and improvements.
- Identify product opportunities based on customer feedback, business requirements and emerging trends.
- Translate ideas and requirements into clear product briefs, user stories and feature specifications.
- Work closely with technology and development teams to take products from concept to launch.
- Coordinate product testing, feedback, iterations and launches.
- Ensure products are continuously improved based on usage and feedback.

2. Customer Experience

- Map the end-to-end customer journey across our services and digital platforms.
- Identify gaps, friction points and opportunities to improve the customer experience.
- Understand the needs of different stakeholders including clients, parents, psychologists, therapists, counsellors, schools and internal teams.
- Conduct customer/user feedback exercises and translate insights into actionable improvements.
- Develop initiatives that improve onboarding, engagement, retention and overall customer satisfaction.

3. Digital Products & Platforms

- Drive the development and enhancement of digital platforms, apps and technology-enabled services.
- Work with UX/UI teams to ensure products are intuitive, accessible and engaging.
- Evaluate new technologies,



automation and AI opportunities that can enhance user experience and operational efficiency.
- Ensure digital products remain aligned with clinical, ethical and organisational requirements.

4. Cross-functional Collaboration

- Act as the bridge between business, clinical, operations, marketing, technology and design teams.
- Gather requirements from stakeholders and prioritise them based on impact and feasibility.
- Manage multiple projects and stakeholders simultaneously.
- Ensure timely execution and clear communication of product priorities.

5. Product Analytics & Performance

- Define and monitor product KPIs.
- Track user acquisition, activation, engagement, feature adoption and retention.
- Analyse customer behaviour and identify opportunities for improvement.
- Use data, customer feedback and business outcomes to make product decisions.
- Present regular product performance updates to leadership.

6. Innovation

- Identify new opportunities to improve how mental healthcare and child development services are accessed and experienced.
- Develop and test new product concepts and pilots.
- Research relevant technology and consumer experience trends.
- Collaborate with clinical teams to ensure innovation is meaningful, responsible and appropriate.

Key Deliverables

- Product roadmap and prioritisation
- Customer journey maps
- Product requirement documents / user stories
- Feature development and launch plans
- User feedback and insights
- Product performance dashboards
- Product adoption and engagement initiatives
- New product/feature pilots




- Continuous customer experience improvements

Key KPIs

- Product adoption and active users
- Feature adoption and engagement
- Customer satisfaction / NPS / CSAT
- Customer retention and repeat engagement
- Customer journey drop-offs
- Product launch timelines
- User feedback resolution
- Digital conversion and engagement
- Business impact generated through product initiatives

Skills & Competencies

- Strong product management and ownership mindset
- Customer-centric thinking
- Excellent project and stakeholder management
- Solid analytical and problem-solving skills
- Excellent communication and presentation skills
- Understanding of UX/UI and customer journey design
- Ability to work effectively with technology and development teams
- Ability to convert ambiguous ideas into structured solutions
- Strong execution and follow-through
- Comfortable working in a fast-paced, evolving environment

Qualification & Experience

- Bachelor's or Master's degree in Business, Technology, Design, Healthcare Management or a related field.
- 4–8 years of experience in product management, digital products, customer experience, healthcare technology or a related field.
- Experience managing consumer-facing digital products or service platforms is preferred.
- Experience in healthcare, mental healthcare, education or child development will be an added advantage.

Ideal Candidate

We are looking for someone who can think like a product manager, understand like a customer and execute like a project leader.

The ideal candidate should be curious, highly organised, commercially aware and comfortable working across clinical, technology and business teams—with a strong focus on creating products and experiences that people actually want to use.

Pay: ₹35,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Product & Experience Manager (Bengaluru)
🏢 Cadabams Group
📍 Bengaluru