Details of the requirement are given below for your reference:

1) Company : US Based Company
2) Position : Customer Service Representative
3) Experience Required: 1 to 5 years
4) Salary Negotiable : Salary - Rs. 25000/- PM to Rs. 35000/- PM Depending upon candidates knowledge
5) Job Location : Ahmedabad
6) Job Description :

Job Timing :- 04:30 PM to 01:30 AM

Advanced Excel knowledge is mandatory.

- Handle customer queries through calls, emails, and other communication channels.
- Understand customer requirements and provide appropriate solutions.
- Maintain qualified and effective communication with customers.
- Coordinate with internal teams to resolve customer issues.
- Follow up on customer requests and ensure timely resolution.
- Maintain accurate customer records and update information in the system.
- Handle complaints professionally and escalate issues when required.
- Prepare and maintain customer service reports and MIS.
- Ensure a high level of customer satisfaction.
- Perform other customer service and administrative activities as required.

With Regards,
Gopi (HR)
+91-XXXXXXXXXX

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Service Representative - US Base Company - Night Shift - Ahmedabad (India)
🏢 SHIVASHAKTI GROUP OF COMPANIES
📍 India