Job Summary:

Maintwiz Technologies is seeking a highly motivated Customer Success Manager/Implementation Consultant to join our CMMS (Computerized Maintenance Management System) SaaS team. The ideal candidate will be responsible for ensuring successful customer onboarding, product adoption, customer satisfaction, and long-term customer relationships.

Key Responsibilities:

- Lead end-to-end customer onboarding, including requirements gathering, configuration, data migration coordination, and training.
- Develop and execute onboarding and implementation plans based on customer maintenance workflows and business requirements.
- Build strong relationships with key stakeholders, including maintenance managers, facility heads, plant engineers, and executives.
- Act as the primary point of contact for assigned customers and ensure proactive and timely communication.
- Gain expert knowledge of our CMMS platform and maintenance management practices.
- Understand customer requirements and provide recommendations to optimize preventive maintenance, asset management, and work order processes.
- Conduct product demonstrations, training sessions, and implementation discussions for customers.
- Support customer renewals by demonstrating product value and business outcomes.




- Identify opportunities for increased product adoption based on customer requirements and product capabilities.
- Collaborate with Product, Engineering, and Support teams to resolve customer issues and ensure timely follow-up.
- Monitor customer engagement and proactively address potential adoption and retention risks.
- Capture customer feedback and communicate relevant insights to internal teams for product and service improvements.

Experience:

- 4–7 years of experience in Customer Success, SaaS Implementation, Client Relationship Management, or related roles.
- SaaS / B2B software experience is mandatory.
- Candidate should have experience in customer onboarding, implementation, training, and relationship management.
- Experience with CMMS, EAM, ERP, or CRM solutions will be an advantage.
- Strong customer relationship management and communication skills.
- Candidate should be self-driven and have solid problem-solving and stakeholder management skills.
- Knowledge of maintenance, asset management, or manufacturing processes will be an advantage.
- Knowledge of English, Hindi, and one regional language is required.

Qualification: B.E. / B.Tech. / M.E. / M.Tech. / MCA. MBA preferred

Skills: Customer Relationship Management, Implementation, SaaS, B2B, Customer Onboarding, CMMS, EAM, ERP, CRM

Location: Chennai

📌 Customer Success Manager (India)
🏢 MaintWiz Technologies
📍 India