We are looking for a Customer Success Executive to join our customer service team. The candidate will be responsible for interacting with customers, understanding their concerns, providing appropriate solutions, and ensuring a positive customer experience.

The ideal candidate should have excellent communication skills, a customer-friendly attitude, and the ability to handle customer queries professionally over calls, chats, and emails.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Understand customer concerns, requirements, and service-related issues.
- Provide accurate information and appropriate solutions to customers.
- Resolve customer queries within the defined turnaround time.
- Follow up with customers to ensure their concerns have been properly resolved.
- Handle customer complaints and escalations calmly and professionally.
- Maintain a positive and professional relationship with customers.
- Guide customers regarding products, services, processes, and account-related queries.
- Coordinate with internal teams to resolve customer issues.
- Maintain proper records of customer interactions, complaints, and resolutions.
- Update customer information and communication details in the CRM/system.
- Follow company processes, quality standards, and customer service guidelines.
- Meet daily, weekly, and monthly customer service performance targets.
- Maintain good call quality, customer satisfaction, and resolution rates.
- Identify recurring customer issues and communicate them to the concerned team.
- Assist in customer retention by understanding concerns and providing suitable solutions.
- Ensure timely follow-ups with customers regarding pending requests.




- Handle multiple customer interactions while maintaining service quality.

Required Skills

- Excellent verbal and written communication skills.
- Good English and Hindi communication skills.
- Strong listening and interpersonal skills.
- Customer-focused and problem-solving approach.
- Ability to handle difficult or irate customers professionally.
- Positive convincing and negotiation skills.
- Comfortable working with calls, emails, chats, and CRM systems.
- Ability to work under targets and deadlines.
- Basic computer knowledge and familiarity with MS Office/Google Workspace.
- Good typing and documentation skills.

Eligibility

- Graduate in any discipline.
- Freshers can apply.
- Candidates with BPO, customer support, telecalling, customer service, or client-handling experience will be preferred.
- Candidates should be comfortable handling customers over calls.
- Good communication and professional attitude are essential.

Performance Parameters

- Customer Satisfaction (CSAT)
- First Call Resolution (FCR)
- Average Handling Time (AHT)
- Call Quality
- Response and Resolution Time
- Customer Retention
- Daily/Monthly Productivity
- Adherence to company processes

Preferred Candidate Profile

We are looking for someone who is:

- Confident while speaking with customers.
- Patient and polite while handling complaints.
- Comfortable making and receiving customer calls.
- Quick at understanding customer problems.
- Good at explaining solutions in a simple manner.
- Responsible for taking ownership of customer issues until resolution.
- Comfortable working in a target-driven BPO/customer service environment.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Success Executive BPO / Customer Service (India)
🏢 LBM SOLUTIONS, Mohali
📍 India