Job Summary

We are hiring a professional and confident Front Desk Executive / Student ADmission Counsellor to handle walk-in students, phone calls, WhatsApp enquiries, basic course counselling, follow-ups and admission support for our English language training programmes.

This is primarily a front desk and student enquiry-handling role.

The candidate should be comfortable explaining basic information about IELTS, PTE, OET, TOEFL and CELPIP, handling student and parent queries, maintaining records and supporting the admission process.

Key Responsibilities

- Manage the front desk, reception and student enquiries professionally.
- Attend walk-in students, parents, phone calls and WhatsApp enquiries.
- Provide basic information about IELTS, PTE, OET, TOEFL and CELPIP courses.
- Explain course duration, class timings, fees, training format and admission process.
- Understand the student's basic requirement and guide them to the appropriate trainer or senior counsellor when needed.
- Follow up with interested students regarding demo classes, admissions and fee enquiries.
- Maintain accurate student and enquiry records in CRM / Microsoft Excel.
- Manage incoming calls, messages, appointments and visitor coordination.
- Support student registration, admission formalities, fee collection and onboarding.
- Coordinate with trainers and internal teams regarding batches, schedules and student requirements.
- Ensure every enquiry is attended to and properly followed up.
- Maintain a qualified and welcoming reception environment.

Candidate Requirements

- Good spoken and written English.
- Strong communication and interpersonal skills.




- Confident in dealing with students, parents and walk-in visitors.
- Comfortable handling phone calls, WhatsApp enquiries and follow-ups.
- Basic counselling and student-handling ability.
- Good knowledge of Microsoft Excel, MS Office and basic computer operations.
- Organised, polite, patient and professional.
- Ability to maintain accurate records and follow-up schedules.
- Previous experience in a front desk, reception, education institute, IELTS/PTE centre, coaching institute, counselling or telecalling role will be preferred.

Preferred Experience

Candidates with experience as any of the following are encouraged to apply:

Front Desk Executive | Receptionist | Student Counsellor | Admission Counsellor | IELTS Counsellor | PTE Counsellor | Education Counsellor | Front Office Executive | Telecaller | Admission Executive | Student Support Executive | Customer Service Executive

Key Skills

Front Desk | Reception | Student Counselling | IELTS | PTE | OET | TOEFL | CELPIP | Admission Counselling | Student Enquiries | Telecalling | Lead Follow-up | WhatsApp Handling | Customer Service | CRM | Microsoft Excel | MS Office | Front Office | Student Admissions | Fee Collection | Student Onboarding

Ideal Candidate

Someone who can:

Welcome students professionally → understand the basic query → provide accurate course information → follow up → support admission and onboarding.

Prior experience in an IELTS/PTE institute, coaching centre, education academy or front-desk environment will be an advantage.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹21,000.00 per month

Work Location: In person

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