About the Role

We are looking for a highly organised and communication-focused professional to manage the end-to-end sales, onboarding, compliance and post-sales operations for our Pan-India Virtual Office business.

The role involves speaking with leads, onboarding coworking partners across India, coordinating agreements and e-stamps, managing documentation, ensuring timely delivery of Virtual Office services, handling renewals and coordinating with internal teams.

This role requires someone who can take ownership of a task from start to finish. No communication should remain unanswered, no document should remain pending without follow-up, and no task should be allowed to become a backlog.

Key Responsibilities1. Pan-India Virtual Office Sales

- Handle and follow up with leads generated for Pan-India Virtual Office plans.
- Understand client requirements and explain available Virtual Office solutions clearly.
- Coordinate with clients over calls, WhatsApp and email throughout the sales process.
- Maintain accurate lead and communication records.
- Follow up consistently until the lead is converted, closed or clearly marked as lost.
- Ensure there are no unattended or pending client communications.

2. Partner Onboarding – Pan India

- Identify, communicate with and onboard coworking spaces/service providers across India for Virtual Office collaborations.
- Coordinate with prospective partners to understand their locations, facilities, documentation and commercial terms.
- Take the onboarding process from initial discussion to final documentation and activation.
- Ensure all required information and documents are collected and properly recorded.
- Maintain a clean and updated database of all Virtual Office partners.

3. Agreements & Compliance

- Coordinate the complete agreement process with clients and Virtual Office partners.
- Prepare/coordinate agreements, e-stamps and other required documentation.
- Get agreements and documents signed by all relevant stakeholders.
- Track every document from initiation to completion.
- Ensure documents are executed correctly and within defined timelines.
- Maintain organised records of agreements, KYC documents, e-stamps, invoices and other compliance-related documents.
- Follow up proactively on pending signatures or documentation.

4. End-to-End Virtual Office Delivery

- Manage the complete post-sales delivery process for Virtual Office clients across India.
- Coordinate between clients,



Virtual Office providers and internal teams.
- Ensure required documents and services are delivered within the committed timeline.
- Track every active case until final delivery and closure.
- Identify delays early and take corrective action instead of allowing cases to remain pending.

5. Renewals & Existing Client Management

- Send renewal communications to existing coworking and Virtual Office clients.
- Maintain renewal trackers and follow up with clients before expiry.
- Coordinate internally to ensure renewals are processed on time.
- Handle post-sales communication and ensure existing clients receive timely support.

6. Invoicing & Accounts Coordination

- Coordinate closely with the Accounts team for timely and accurate invoice generation and delivery.
- Ensure the correct invoice is delivered to the correct client without unnecessary delays.
- Track pending invoices and follow up with the concerned internal team.
- Ensure there is no avoidable backlog in invoicing or client documentation.

7. Coworking Sales Support

- Handle coworking sales enquiries over calls when required.
- Understand the client's requirement and provide relevant information about available coworking solutions.
- Follow up with prospects and coordinate visits/bookings where required.
- Support the sales team during periods of high lead volume.

8. Records, Tracking & Closure

- Maintain clean and updated records of leads, clients, partners, agreements, documents, renewals and pending actions.
- Keep trackers updated on a real-time basis.
- Maintain proper naming, filing and documentation of all relevant records.
- Ensure every task has a clear status, owner and next action.
- Close communications and tasks within the defined timeline.
- Escalate issues when required instead of allowing them to remain unresolved.

What We Are Looking For

Communication is the highest priority for this role.

The candidate must have:

- Excellent spoken English with confidence in professional conversations.
- Excellent written English for emails, WhatsApp communication and documentation.
- Strong follow-up and coordination skills.




- Ability to communicate professionally with clients, business owners, coworking operators and internal teams.
- Strong attention to detail, particularly with documents and compliance-related work.
- Ability to manage multiple cases simultaneously without losing track of pending tasks.
- Strong ownership and a clear closure-oriented mindset.
- Ability to work with defined timelines and deadlines.
- Quick learning ability and willingness to understand new processes, tools and business requirements.
- Good organisational and record-keeping skills.
- Ability to work independently once the process is understood.

The Person We Expect

We are looking for someone who:

- Does not wait to be reminded about pending work.
- Follows up until the task is actually completed.
- Can handle multiple conversations without losing context.
- Understands that a message, document or client request should not remain open unnecessarily.
- Is comfortable speaking to people across different cities and business backgrounds.
- Can learn processes quickly and execute them consistently.
- Takes responsibility for the complete outcome rather than only completing their part of a task.

Performance Expectations

Success in this role will be measured by:

- Timely closure of leads and client communications.
- Conversion and follow-up quality for Virtual Office enquiries.
- Successful onboarding of Pan-India Virtual Office partners.
- Timely completion of agreements, e-stamps and signatures.
- Timely delivery of Virtual Office services and documentation.
- Accuracy and completeness of records.
- Timely renewal follow-ups.
- Coordination with Accounts for timely and accurate invoicing.
- Minimal pending/backlog of work.
- Overall ability to manage a case from first communication to final closure.

Core Skills

Must Have

- Excellent spoken English
- Excellent written English
- Client communication
- Sales follow-up
- Documentation & compliance coordination
- Solid follow-up skills
- Record keeping
- Task and timeline management
- Ability to learn quickly

Good to Have

- Experience in coworking, Virtual Office, real estate, B2B sales, business services or client operations
- Experience handling agreements, KYC or compliance documentation
- Experience working with CRM/ERP systems
- Basic understanding of invoicing and accounts coordination

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Business Operations Executive (India)
🏢 Ideashacks Coworking
📍 India