Key Responsibilities:

- Handle inbound phone and chat interactions confidently and collaboratively
- Understand customer needs quickly uncover sales opportunities and guide customers through the next best action
- Close sales by explaining Microsoft hardware and software benefits clarifying objections and building trusted advisor credibility
- Schedule follow ups based on purchase intent and agree clear next steps with customers
- Capture Voice of Customer and Voice of Business feedback for continuous improvement

Technical Requirements:

- Proven sales orientation ideally with at least two years of Pre sales or Tele sales experience
- Experience with consumer customers preferred with 3C product experience an advantage




- Native or near native proficiency in the supported language and solid market cultural awareness
- Strong verbal and written communication skills including typing proficiency of approximately 55 WPM in English or equivalent local language
- Good understanding of applications CRM sales tools Microsoft products hardware solutions and primary competitors

Additional Responsibilities:

- Total Exp 2 4 Years
- Education Any Graduate
- Location Bangalore Hyderabad
- Shifts Night Shifts 24 7 Flexible shifts

Preferred Skills:

Customer Service

📌 Technical Process Specialist (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru