Key Responsibilities

· Handle customer calls, WhatsApp messages, emails, and other customer queries.

· Understand customer concerns and provide appropriate solutions.

· Follow up with customers regarding complaints, service requests, installations, and pending issues.

· Coordinate with the Sales, Service, Store, and Operations teams for timely resolution.

· Maintain proper records of customer complaints, feedback, and service requests.

· Make follow-up calls to ensure customer satisfaction after issue resolution.

· Escalate unresolved or critical customer issues to the concerned senior/team.

· Handle customer feedback professionally and maintain a positive relationship.

· Provide customers with accurate information regarding products, services,



delivery, installation, and after-sales support.

· Prepare daily/weekly reports related to customer calls, complaints, and resolutions

Required Skills

· Good English and Hindi communication skills.

· Solid customer handling and problem-solving skills.

· Good follow-up and coordination abilities.

· Basic knowledge of MS Office/Excel.

· Polite, patient, and professional attitude.

· Retail/customer service experience preferred.

Pay: ₹18,000.00 - ₹26,000.00 per month

Work Location: In person

📌 Customer Care Executive (India)
🏢 HCI pvt.ltd
📍 India