Job Title: Virtual Store In-charge

Location: Dindigul, Tamil Nadu

Job Type: Full-time | On – Site

Company Overview:

We are one of the largest retail chains in the United States of America. Specializing in traditional Indian flowers and devotional items for festivals, occasions, and events. Proudly operating across more than 25+ locations in USA. In addition, we are the leading exporter of traditional Indian flowers, bringing the beauty and authenticity of India’s floral heritage to communities around the world. This role demands strong vendor management, export documentation knowledge, quality control, and coordination with logistics and international teams.

This is an in-house process and the candidate has to work in night shift at our location. Kindly contact only if the essential requirements are met and ready to relocate to Dindigul, if selected for the position.

Key Responsibilities:

- Respond to customer calls and inquiries, provide accurate information, and resolve issues promptly and professionally.
- Coordinate with store managers, internal teams, and support departments to ensure smooth handling of customer requests.
- Monitor and coordinate store-in-charge activities remotely to ensure timely execution of daily operational requirements.
- Gather and analyze customer requirements, preferences, complaints, and feedback, and share relevant insights with the Purchase and Product Teams.
- Coordinate customer orders, product availability, delivery requirements, and special requests with the respective stores.
- Follow established customer service SOPs, call-handling procedures, quality standards,



and performance benchmarks.
- Ensure store-level operations are aligned with company SOPs, customer service standards, and management instructions.
- Maintain high customer satisfaction through effective communication, regular follow-up, and timely issue resolution.
- Maintain accurate records of customer calls, inquiries, complaints, service requests, orders, and follow-ups.
- Monitor pending customer requests and ensure timely closure through continuous coordination with the concerned teams.
- Prepare daily/weekly reports on customer calls, issues, orders, follow-ups, and store coordination activities.
- Support smooth customer service operations during festivals, peak business periods, and high-volume order days.

Requirements:

- Willingness to work night shifts from the office location.
- Education: Any Degree / Diploma
- Experience: 1–3 years in Customer Service, Call Centre, E-Commerce or Retail Operations
- Communication: Positive English communication and professional phone handling
- Skills: Customer support, order coordination, problem-solving and follow-up
- Technical: Basic knowledge of Excel/Google Sheets, POS, E-Commerce and communication tools

Schedule:

- Night shift (Office)
- US timings

Salary:

· Competitive; based on experience and skill level.

Job Type:

· Full-time.

Location:

· Dindigul

Application Question(s):

- What is your Current Salary?
- How many days of Notice period?
- How many years of relevant Experience you have?
- Are you willing to work in night shifts according to US time zones?

Work Location: In person

📌 Virtual Store In-charge (Dindigul)
🏢 Vivek Flowers Exports India Private
📍 Dindigul