Customer Support Assistant Manager

Location: Sector 62, Noida | WFO
Shift: 1 PM – 10 PM
Experience: 3+Relevant Experience

Job Summary

Key Responsibilities

- Manage daily Amazon Seller Central & e-commerce operations.
- Handle customer, seller account, order, listing, and marketplace escalations.
- Lead, manage, and coach the customer support/e-commerce team.
- Monitor KPIs, productivity, quality, CSAT, AHT, and resolution time.
- Review calls/chats/emails and provide performance feedback.
- Handle complex customer issues and ensure timely resolution.
- Identify recurring complaints and implement corrective actions.
- Coordinate with Amazon Support and internal teams for issue resolution.
- Maintain high standards of customer experience and process compliance.

Must-Have Skills

- 3+Relevant years of Customer Support experience
- Solid Amazon Seller Central experience
- Team handling/leadership experience
- Strong customer escalation handling experience
- Good knowledge of KPIs and performance management
- Excellent English communication skills
- UK/international customer support experience preferred

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Assistant Manager (Noida)
🏢 Dhammatek
📍 Noida