Job Description: L1 Support Engineer (Computer Hardware & Networking)

Company: WiFi Solutions LLP
Location: Technopark, Thiruvananthapuram
Employment Type: Full-time
Working Days: Monday to Friday (Saturday and Sunday off)
Working Hours: 9:30 AM to 5:30 PM
Experience: 0 to 2 years (freshers with strong hardware and networking knowledge may apply)

About the Role

We are looking for a motivated L1 Support Engineer to provide first-level technical support for computer hardware, networking, and end-user IT issues. The candidate will diagnose and resolve day-to-day technical problems, install and configure devices, and escalate complex issues to the L2 team when required.

Key Responsibilities

Hardware Support

- Diagnose and repair laptops and desktops, including replacement of RAM, HDD/SSD, keyboards, screens, batteries, and other components.
- Assemble and set up new computers and peripherals.
- Troubleshoot boot, power, overheating, and display issues.
- Install, configure, and troubleshoot printers and scanners (USB and network), including driver installation and print queue issues.
- Maintain and check UPS and other supporting hardware.

Operating System & Software Support

- Install, configure, and troubleshoot Windows 10/11 and basic Linux operating systems.
- Configure BIOS/UEFI settings, drivers, and system updates.
- Install and support common applications such as MS Office, web browsers, PDF tools, and antivirus software.
- Configure email clients (Outlook, Microsoft 365, Gmail).
- Perform data backup and restoration for users.
- Remove viruses and malware and apply basic security measures.

Networking Support

- Configure and troubleshoot wireless access points and routers.
- Troubleshoot LAN/WAN and internet connectivity issues.
- Handle basic IP configuration,



DHCP, DNS, and network sharing.
- Perform network cabling, RJ45 crimping, and cable testing.
- Provide basic support for switches, routers, and firewalls under L2 guidance.
- Set up shared folders and network printers.

User Support & Documentation

- Provide on-site and remote support (AnyDesk, TeamViewer, etc.).
- Handle basic user account tasks such as password resets and new user setup.
- Log, track, and close support tickets within agreed timelines.
- Escalate unresolved issues to the L2 team with proper details.
- Maintain records of IT assets, repairs, and inventory.
- Visit client locations for support when required.

Required Skills

- Robust knowledge of computer hardware and laptop troubleshooting
- Printer installation and troubleshooting
- Access point and router configuration
- OS installation and troubleshooting (Windows 10/11)
- Basic networking concepts (IP addressing, DHCP, DNS, LAN/WLAN)
- Network cabling and crimping
- Familiarity with remote support tools
- Good communication skills and a customer-friendly attitude
- Ability to work independently and handle multiple issues

Qualifications

- Diploma / ITI / BCA / B.Sc Computer Science / B.Tech or equivalent
- Certification in Hardware & Networking, CompTIA A+, or CCNA is an added advantage
- Two-wheeler with a valid driving license preferred (for client visits)

Why Join Us

- 5-day work week with weekends off
- Hands-on exposure to hardware, networking, and IT infrastructure
- Learning and growth opportunities toward L2 roles
- Friendly and supportive work environment.

How to Apply: Send your resume to [[email protected]] with the subject line "Application – L1 Support Engineer".

Pay: ₹10,000.00 - ₹23,000.00 per month

Benefits:

- Flexible schedule

Work Location: In person

📌 Support Engineer (India)
🏢 WIFI SOLUTIONS
📍 India