Operations Manager

Company: Rupeexo
Job Location: Ahmedabad, Gujarat
Job Type: Full-time, On-site
Experience Required: 5+ Years
Department: Operations

Job Summary

Rupeexo is looking for an experienced and result-oriented Operations Manager to oversee and manage day-to-day operational activities. The ideal candidate should have strong leadership, process management, problem-solving, and team-handling skills, along with an understanding of financial services operations.

Key Responsibilities1. Operations Management

- Oversee daily operations related to loan processing, customer service, collections, field visits, and account management.
- Develop and implement efficient operational policies and procedures.
- Monitor operational performance and ensure processes are completed efficiently and on time.
- Ensure operational activities are aligned with organizational goals and customer expectations.
- Identify operational challenges and take timely corrective actions.

2. Team Leadership & Management

- Lead, manage, and guide the operations team to achieve business objectives.
- Provide training, direction, and ongoing support to team members.
- Set team targets and monitor individual and team performance.
- Conduct regular performance reviews and provide constructive feedback.
- Promote teamwork, accountability, and continuous improvement within the team.

3. Process Improvement

- Identify gaps and inefficiencies in existing operational processes.
- Implement data-driven improvements to enhance productivity and operational efficiency.
- Monitor key operational metrics and performance indicators.
- Work closely with cross-functional teams to improve workflows and service delivery.
- Develop and implement standard operating procedures (SOPs) wherever required.

4. Compliance & Risk Management

- Ensure all operational activities comply with applicable laws, regulations, company policies, and industry standards.




- Identify and manage operational risks.
- Implement appropriate processes and controls to minimize operational risks.
- Stay updated with relevant regulatory and compliance requirements.
- Ensure the operations team follows established policies and procedures.

5. Customer Experience

- Maintain high standards of customer service across all operational touchpoints.
- Monitor and address customer complaints and service-related issues.
- Ensure timely resolution of customer concerns.
- Work with the customer service and collections teams to improve customer experience.
- Identify recurring customer issues and recommend process improvements.

Qualifications & Requirements

- Bachelor's degree in Business Administration, Operations Management, Finance, or a related field.
- Master's degree will be an added advantage.
- Minimum 5 years of experience in operations management, preferably in financial services, NBFC, lending, or related industries.
- At least 2 years of experience in a team leadership or managerial role.
- Strong understanding of operational processes, compliance, and risk management.
- Excellent leadership and team management skills.
- Strong problem-solving and decision-making abilities.
- Good communication and interpersonal skills.
- Ability to manage multiple priorities and work in a target-driven environment.
- Strong analytical and process-improvement skills.

Key Skills

Operations Management | Team Management | Loan Operations | Collections | Customer Service | Process Improvement | Risk Management | Compliance | Performance Management | Problem Solving | Leadership

What Rupeexo Offers

- Competitive salary package.
- Qualified and growth-oriented work environment.
- Leadership and career development opportunities.
- Exposure to financial services and lending operations.
- Opportunity to work with a growing organization.

Work Location: Ahmedabad, Gujarat
Employment Type: Full-time | On-site

Pay: ₹15,402.62 - ₹58,556.66 per month

Work Location: In person

📌 Operation Manager (India)
🏢 Rupeexo
📍 India