Overview

The frontline
student helper across WhatsApp, Telegram, Reddit, Facebook, and iQuanta's own
application. The first priority is to genuinely help the student — understand
their problem, guide them correctly, and where an iQuanta product can truly
solve their need, recommend it naturally. In this role, you will keep students
informed, engaged, and supported, while identifying counselling opportunities
for Sales and representing the iQuanta brand accurately at every touchpoint.

Core
Responsibilities

1. Student Query Resolution &
Nurturing

•
Query Handling &
Guidance: Answer student queries accurately and
guide them through their exam preparation journey.

•
Community Nurturing: Actively participate in community conversations to build trust and
long-term engagement with students.

•
Consultative
Recommendations: Understand each student's need
before recommending anything, and suggest the right iQuanta product only when
it genuinely helps.

•
Sales Handoff: Identify students who need counselling and connect them with the
Sales team at the right moment.

•
Escalation Management: Route academic, technical, or payment issues to the appropriate
internal team and follow up to ensure closure.

2. Content & Marketing
Dissemination

•
Collateral & Academic
Content Sharing: Share marketing collaterals,
practice questions, concept notes, and preparation guidance across assigned
platforms.

•




Posting Cadence &
Calendar Adherence: Follow the content calendar
from Marketing/Academic teams so the right content reaches the right platform
and audience.

3. AMA Sessions & Community
Programs

•
Session Planning: Coordinate scheduling, promotion, and logistics for Ask-Me-Anything
(AMA) sessions with faculty, alumni, or subject-matter experts.

•
Session Facilitation: Moderate live AMA sessions — managing the question queue and
ensuring a positive experience for participants.

•
Post-Session Follow-up: Share session recaps or recordings with the community and capture
feedback for future sessions.

4. Brand Advocacy & Reputation
Management

•
Review Generation: Encourage and post genuine reviews and testimonials about iQuanta
and its products across relevant platforms.

•
Community Health &
Moderation: Maintain positive, respectful community
discussions and address negative sentiment or misinformation promptly.

Brand & Information Standards: Maintain accurate information and a consistent brand voice across WhatsApp, Telegram, Reddit, Facebook, and the iQuanta application help me to understand this role in easieast way

Pay: ₹25,000.00 - ₹40,000.00 per month

Experience:

- Education Industry: 2 years (Required)

Language:

- English (Required)

Location:

- Gurgaon, Haryana (Required)

Work Location: In person

📌 Community Lead (Gurugram)
🏢 GENUS DEPARTMENTAL STORE
📍 Gurugram