Key Responsibilities:

* Conduct welcome calls for newly paid users, clearly explaining the services included in their plan and helping them book their first consultation with a care expert or dietitian.
* Handle daily operational tasks, ensuring smooth execution of user journeys and service coordination.
* Manage interactive user groups and communities by responding to queries, ensuring engagement, and providing timely information or support.
* Take ownership of basic escalation calls, offering empathetic support and quick resolution or routing to relevant teams.
* Lead and manage the Feedback & Testimonial project — from collecting user experiences to working on strategies that boost feedback collection and visibility.

* Must-Have Skills & Experience:

* Proficiency in Excel and Google Sheets for operational tracking and reporting
* Strong verbal and written communication skills




* Ability to multitask and manage timelines efficiently
* A user-first mindset with strong problem-solving skills
* Prior experience in customer service, client handling, or operations will be preferred
* Freshers can also apply for this role

Why Join Us?

* Be part of a purpose-driven team working in the health & wellness space
* Play a vital role in direct user impact and service experience

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,521.68 - ₹25,000.00 per month

Advantages:

- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Okhla, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Language:

- English (Required)

Work Location: In person

📌 Customer Support Executive (CSE) (Fluent English)
🏢 Mamily
📍 India