IT Assistant – Job Description

We are looking for a motivated and technically skilled IT Assistant with practical knowledge and relevant experience in IT support and operations to join our team. The ideal candidate should have hands-on experience in technical troubleshooting, system maintenance, networking, hardware and software support, and should be capable of handling day-to-day IT requirements independently while coordinating with senior IT personnel when required.

Key Responsibilities

- Install, configure, maintain, and troubleshoot computer systems, hardware, software, and peripheral devices.
- Provide technical support to staff for hardware, software, network, printer, and system-related issues.
- Troubleshoot and resolve basic to intermediate hardware, software, and network problems.
- Have practical knowledge of LAN, Wi-Fi, routers, switches, IP configuration, and basic network troubleshooting.
- Manage user accounts, email configuration, access permissions, and system credentials.
- Perform regular system updates, software installations, antivirus checks, and basic system maintenance.
- Assist with data backup, system recovery, and IT security procedures.
- Maintain accurate IT inventory, asset records, software records, and technical documentation.
- Monitor IT systems and report technical issues, security concerns, and system failures to the appropriate senior personnel.
- Provide support for CCTV, biometric attendance systems, printers, scanners,



and other IT-related equipment, where applicable.
- Ensure proper implementation of company IT policies, data security procedures, and access-control practices.
- Coordinate with external IT vendors/service providers whenever required.
- Maintain confidentiality and security of company data, systems, and user information.

Required Qualification & Experience

- Bachelor’s degree or Diploma in Computer Science, Information Technology, or a related field.
- Relevant practical experience in IT support, system administration, networking, or a similar IT role.
- Good working knowledge of Windows operating systems and MS Office applications.
- Practical knowledge of computer hardware, networking, LAN/Wi-Fi, printers, and peripheral devices.
- Experience in hardware and software troubleshooting.
- Knowledge of user account management, email configuration, backups, antivirus, and system maintenance.
- Basic understanding of IT security and data protection practices.
- Good problem-solving and analytical skills.
- Strong communication, coordination, and teamwork abilities.
- Ability to work independently, prioritize technical issues, and provide timely support.
- Willingness to learn and adapt to new IT systems and technologies.

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹25,000.00 per month

Advantages:

- Provident Fund

Work Location: In person

📌 IT Assistant (Kazhakkoottam)
🏢 Hotel Karthika Park
📍 Kazhakkoottam