Position title: Client Success Executive

Experience: 1-3 years

Location: Noida
Mode: Hybrid

Notice period: Immediate joiner -15 Days

Key Skills

Customer Support | Technical Support | Troubleshooting | Incident Management | Problem Solving | Product Support | Customer Communication | Issue Resolution | MS Excel | MS PowerPoint | Cross-functional Collaboration

Key Responsibilities

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Handle customer queries via phone, email, and chat.

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Understand customer needs and assist with product features.

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Troubleshoot and report product issues and technical problems.

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Maintain internal records of customer issues and resolutions.

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Share customer feedback, feature requests, and workarounds with internal teams.

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Follow up with customers to ensure timely issue resolution.

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Handle complex issues through investigation, resolution, escalation, and follow-up.

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Collaborate with Product, Sales, and Marketing teams to improve customer experience.

Required Qualifications

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1–3 years of relevant experience in Customer Support / Technical Support.

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Pursuing or completed Bachelor’s degree.

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Must be a UAE National / Emirati.

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Valuable communication and interpersonal skills.

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Strong problem-solving and analytical abilities.

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Proficiency in MS Excel and PowerPoint.

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Strong customer focus and ability to work under pressure.

📌 Client Success Executive (India)
🏢 Arting Digital Private
📍 India