About the Role

We are looking for a proactive and detail-oriented E-Commerce Executive to manage and optimize online marketplace operations across platforms such as Amazon, Noon, Shopify, and other e-commerce marketplaces.

The ideal candidate should understand marketplace operations, product listing management, inventory coordination, order processing, catalog management, and basic e-commerce analytics. The candidate should also be comfortable working with Excel/Google Sheets and AI-powered tools.

Key Responsibilities1. Marketplace Management

- Manage day-to-day operations of Amazon, Noon, Shopify, and other assigned marketplaces.
- Create, update, and maintain product listings, SKUs, variations, attributes, and categories.
- Monitor listing status, suppressed listings, stranded inventory, inactive products, and other marketplace issues.
- Ensure product information, pricing, images, specifications, and inventory are accurate.
- Monitor Buy Box, product availability, customer feedback, and account-related issues.

2. Product Listing & Catalog Management

- Upload and maintain product titles, bullet points, descriptions, keywords, backend search terms, and product attributes.
- Coordinate with the SEO, Content, and Design teams for listing optimization.
- Identify missing or incorrect product information and ensure timely corrections.
- Maintain master SKU/product databases and marketplace catalogs.
- Handle variation creation and parent-child listing relationships where applicable.

3. Inventory & Order Management

- Monitor stock levels across marketplaces and warehouses.
- Coordinate with the warehouse and operations team for replenishment.
- Identify out-of-stock, low-stock, stranded, and inactive inventory.
- Monitor orders, cancellations, returns, refunds, and delivery-related issues.
- Maintain accurate inventory records and identify inventory discrepancies.

4. Marketplace Performance Monitoring

- Track daily and weekly sales, units sold, sessions, conversion rate, returns, and inventory performance.
- Monitor marketplace account health and identify operational issues.
- Prepare regular marketplace performance reports.
- Identify products with declining sales, low conversion, high returns, or inventory problems.
- Support the team in implementing corrective actions.

5. Pricing & Competitor Monitoring





- Monitor competitor pricing, offers, promotions, and product positioning.
- Maintain competitive pricing based on approved pricing strategies.
- Report significant competitor price changes and marketplace trends.
- Support promotional campaigns and marketplace deals.

6. Customer & Marketplace Support

- Monitor buyer messages, product reviews, feedback, and customer complaints.
- Coordinate with the customer support team to resolve marketplace-related issues.
- Escalate account health, listing, order, payment, or policy issues when required.
- Maintain proper documentation of marketplace issues and resolutions.

7. Reporting & Data Management

- Maintain daily/weekly/monthly e-commerce reports.
- Prepare Excel/Google Sheets reports for:
- Sales
- Orders
- Inventory
- Returns
- Listing status
- Product performance
- Pricing
- Marketplace issues
- Analyze data and highlight important changes or problems to management.
- Maintain accurate and updated SKU-level data.

8. AI & E-Commerce Tools

- Use AI tools such as ChatGPT and other AI platforms to improve productivity and marketplace workflows.
- Use Excel/Google Sheets for data analysis and reporting.
- Learn and utilize marketplace tools such as Amazon Seller Central, Amazon Vendor Central, Noon Seller/Vendor platforms, Shopify, and relevant third-party tools.
- Identify opportunities to automate repetitive e-commerce tasks.

Required Skills

- 1–3 years of experience in e-commerce or marketplace operations.
- Working knowledge of Amazon Seller Central is preferred.
- Basic knowledge of Noon, Shopify, or other marketplaces.
- Good understanding of product listing and catalog management.
- Good knowledge of Excel/Google Sheets.
- Strong attention to detail.
- Good analytical and problem-solving skills.
- Ability to manage multiple SKUs and tasks simultaneously.
- Good written and verbal communication skills.
- Ability to work with cross-functional teams.




- Willingness to learn recent marketplace platforms and tools.
- Basic understanding of AI tools and their practical use in e-commerce.

Preferred Skills

- Experience managing Amazon UAE / KSA / UK / USA marketplaces.
- Experience with FBA, FBM, Seller Flex, or Vendor Central.
- Knowledge of Amazon SEO and keyword optimization.
- Familiarity with Helium 10, Data Dive, Keepa, or similar tools.
- Understanding of marketplace advertising/PPC is an advantage.
- Experience with inventory reconciliation and marketplace reports.
- Experience handling marketplace account health and listing issues.

Key Performance Indicators (KPIs)

The E-Commerce Executive will be evaluated on:

- Listing Accuracy: 98%+
- Catalog/Listing Completion: 95%+
- Inventory Update Accuracy: 98%+
- Order Processing Accuracy: 98%+
- Out-of-Stock Monitoring & Resolution
- Listing Issue Resolution Time
- Marketplace Data Accuracy
- Report Submission: 100% on time
- SKU/Inventory Reconciliation Accuracy
- Marketplace Account Health Monitoring
- Task Completion Rate: 95%+
- Response & Escalation Time
- Competitor Pricing Monitoring
- Process & AI Automation Initiatives

Education

Bachelor's degree in E-Commerce, Business Administration, Marketing, Commerce, or a related field is preferred.

Relevant marketplace experience can be considered in place of a specific educational background.

Ideal Candidate

We are looking for someone who is:

- Detail-oriented and highly organized.
- Comfortable working with large product/SKU databases.
- Data-driven and analytical.
- Proactive in identifying marketplace problems.
- Able to work independently as well as with a team.
- Comfortable working under deadlines.
- Interested in learning new e-commerce platforms and AI tools.
- Focused on accuracy and timely execution.

What We Offer

- Opportunity to work across multiple international marketplaces.
- Exposure to Amazon, Noon, Shopify, and e-commerce technologies.
- Opportunity to work with AI-powered e-commerce workflows.
- Professional growth and learning opportunities.
- Performance-based career progression.
- Exposure to international e-commerce brands and clients.

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits:

- Paid sick time
- Provident Fund
- Work from home

Work Location: Remote

📌 E-Commerce Executive (India)
🏢 CoTask IT Solutions
📍 India