About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work workplace.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

Job Description

Job Title

Executive - Customer Engagement (Agency)

Location

Dibrugarh1 - Defence

Department

Operations

Function

Operations - Agency

Reporting to

Manager

Band

5

Key Responsibilities

- Managing office administration assets and upkeep of the same.

- Agents Contracting

- New Business Processing

- Banking of Initial & Renewal Premium

- Managing Petty cash & vendor payments

- Retention of Surrender Requests

- Execution of all Service Requests - Post Policy Issuance

- Reverting on customer queries and complaints

- Maintaining high NPS Scores

- Life and Health Claims processing

- Handling compliance issues.

- Audit Rating

Measure of Success:

- Service to Delight- 3Days





- Customer Engagement - 70%

- Surrender Retention - 68%

- NPS-85

- 100% Banking with 24 hours.

- Vendor payment TAT should be < 10 days

- Surrender Requests <1%

- 100 % Accuracy of POS requests

- 100 % Accuracy of Customer service

- Zero Day upload of POS & Claims Docs in FTP server.

- Audit rating 2

Desired qualifications and experience:

- Graduate / Post-Graduate in any discipline.

- 1-2 years’ experience handling front end customer services

- Knowledge of service quality is required

About Axis Max Life Insurance

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

State:

Assam

Branch:

Dibrugarh 1 Defence

Department:

Operations

Function:

Operations - Agency

Posted On:

17-Sep-2026

📌 Executive - Customer Engagement (Agency) (Assam)
🏢 AxisMaxlife
📍 Assam