About the Role

We are looking for a Operations Executive who will be responsible for managing and monitoring the day-to-day operations of Voyra's B2B travel portal. The role will involve handling travel agent queries, resolving portal and booking-related issues, coordinating with internal teams, and ensuring smooth portal operations. The ideal candidate should have prior experience in the travel industry, preferably with a B2B travel portal, OTA, travel agency, travel consolidator, or travel-tech company.

Key Responsibilities

- Manage and monitor the day-to-day backend operations of the B2B travel portal.
- Handle queries and concerns raised by travel agents and provide timely resolutions.
- Assist agents with portal-related issues including login, bookings, cancellations, amendments, refunds, payments, credit limits and other operational concerns.
- Monitor booking and transaction-related issues and coordinate with the relevant internal teams for resolution.
- Follow up on unresolved issues and ensure proper closure within the required timeline.




- Support travel agents in understanding and effectively using the B2B portal.
- Monitor portal functionality, availability, content, rates, inventory and booking flow, wherever applicable.
- Identify recurring portal or operational issues and communicate them to the concerned team for corrective action.
- Maintain proper records of agent queries, complaints, issues and resolutions.

Requirements

- Min 2 years of relevant experience in the travel industry.
- Prior experience handling a travel portal or travel-tech platform will be preferred.
- Experience in travel agent support, B2B operations, booking operations or travel portal management.
- Positive understanding of travel booking processes and B2B travel operations.
- Experience with travel products such as Flights, Hotels, Holidays, Visa or other travel services will be an advantage.

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Operations Executive - Travel Industry (India)
🏢 Voyra Global
📍 India