Candidates

Job Summary: The Hotel Receptionist is the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. The receptionist is responsible for managing reservations, handling inquiries, and assisting with various administrative tasks.

Key Responsibilities:

- Guest Services:
- Greet guests warmly upon arrival.
- Assist with check-in and check-out processes.
- Provide information about hotel services and local attractions.
- Address guest inquiries and resolve complaints promptly.
- Reservations Management:
- Manage room bookings through the hotel’s reservation system.
- Process cancellations and modifications as needed.
- Ensure accurate billing and payment processing.
- Administrative Tasks:
- Maintain an organized and efficient front desk area.
- Handle incoming calls and emails professionally.
- Prepare and maintain reports related to occupancy and revenue.
- Collaboration:
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Communicate special requests or issues to relevant departments.
- Compliance:
- Adhere to hotel policies and procedures.
- Maintain guest confidentiality and security.

Qualifications:





- Any Degree, High school diploma or equivalent; additional hospitality training is a plus.
- Previous 21year experience in a customer service role, preferably in the hospitality industry.
- Proficient in using reservation systems and basic computer software.
- Excellent communication and interpersonal skills.
- Robust problem-solving abilities and attention to detail.
- Ability to work flexible hours, including nights, weekends, and holidays.

Working Conditions:

- Fast-paced environment with frequent interaction with guests.
- May able to make tea/coffee for guest incase of pantry staff absence.

Compensation:

- Competitive salary with potential benefits based on experience and performance.

This description can be tailored to fit specific hotel needs or company culture!

Job Types: Full-time, Permanent

Benefits:

- Food provided
- Leave encashment

Experience:

- total work: 1 years (Required)

Work Location: In person

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

- Commuter assistance
- Flexible schedule
- Food provided

Work Location: In person

📌 Hotel Receptionist (Malappuram)
🏢 Metro Regency
📍 Malappuram