- Handle inbound and outbound customer calls professionally.
- Understand customer queries and provide appropriate solutions.
- Maintain a high level of customer satisfaction.
- Resolve customer concerns efficiently and professionally.
- Maintain accurate records of customer interactions.
- Meet assigned quality, productivity, and performance targets.
- Follow company policies and process guidelines.
Requirements
- Graduate in any stream.
- Minimum 6 months of experience in customer service, voice process, BPO, or a related role.
- Excellent verbal and written communication skills.
- Good problem-solving and interpersonal skills.
- Customer-focused attitude with valuable listening skills.
- Comfortable working in a day-shift voice process.