Sales Coordination

- Handle customer enquiries and coordinate with the Sales Team.
- Prepare quotations and commercial offers.
- Follow up for Purchase Orders and customer approvals.
- Process and maintain sales orders.
- Coordinate with Production, Purchase, Stores and Dispatch.
- Track order status and provide regular customer updates.
- Maintain enquiry, quotation and order records.
- Coordinate dispatch documentation.

Service Coordination

- Receive and record customer complaints/service requests.
- Coordinate service calls with service engineers.
- Prepare daily and weekly service schedules.
- Coordinate customer site visits.
- Monitor breakdown complaints and pending service calls.
- Follow up with engineers until service complaints are closed.
- Obtain service reports and customer confirmation.
- Prepare service/repair quotations where required.
- Follow up for service quotation approvals.
- Coordinate spare-parts requirements with Stores/Purchase.
- Maintain AMC and service records.

Customer Coordination

- Handle customer calls and emails professionally.
- Provide timely updates regarding orders and service.
- Maintain good customer relationships.
- Escalate critical issues to the Sales/Service Head.




- Ensure customer complaints are followed up until closure.

Billing & Payment Coordination

- Coordinate with Accounts for timely invoicing.
- Share invoices and supporting documents with customers.
- Follow up for outstanding payments.
- Maintain customer-wise payment follow-up reports.
- Coordinate with Accounts for payment receipt confirmation.

MS Excel & MIS – Mandatory

Candidate should have good working knowledge of MS Excel

Qualification

- Graduate / Diploma in any relevant discipline.
- 2–3 years of relevant experience.
- HVAC / Air Conditioning / Cleanroom / MEP / Engineering industry experience preferred.
- Valuable MS Excel and MS Office knowledge is mandatory.
- ERP/Tally/CRM knowledge will be an advantage.

Key Skills

- Good communication and customer-handling skills.
- Strong follow-up and coordination skills.
- Good Excel and MIS preparation skills.
- Good email drafting ability.
- Good documentation skills.
- Ability to handle multiple activities simultaneously.
- Proactive and responsible attitude.
- Ability to work under pressure and meet deadlines.

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Sales Coordinator Cum Service Coordinator – HVAC Industry (Thane)
🏢 Advantek Air Systems
📍 Thane