Role Overview

We are looking for a Healthcare Product Support Analyst to provide customer support for healthcare applications. The role involves understanding user issues, troubleshooting problems, documenting cases, and coordinating with internal teams for resolution.

Key Responsibilities

- Provide phone, email, and chat support to healthcare customers.
- Troubleshoot application and user-related issues.
- Understand customer problems and provide appropriate solutions or guidance.
- Log and maintain accurate support tickets and resolution details.
- Follow up on open issues until resolution.
- Escalate complex issues to the appropriate internal teams.
- Educate users on application functionality and best practices.
- Identify recurring issues and support root-cause analysis.
- Maintain a qualified and customer-focused approach.

Requirements





- 1–3 years of experience in Customer Support, Product Support, or Application Support.
- Healthcare/EHR/EMR application experience is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical skills.
- Comfortable working with ticketing/support systems.
- Willingness to work flexible schedules, including nights/weekends when required.

Ideal Profile

A customer-focused professional who can communicate confidently, understand software/application issues, troubleshoot logically, and take ownership of customer problems through resolution.

Pay: ₹800,000.00 - ₹900,000.00 per year

Benefits:

- Work from home

Work Location: Remote

📌 Customer Support Analyst (India)
🏢 KPi-Tech Services
📍 India