Key Responsibilities

Manage Daily Café Operations

- Manage the day-to-day functioning of the café and ensure smooth operations during all shifts.
- Ensure the café is properly opened, operated, and closed as per company procedures.
- Monitor customer flow, order processing, service time, and overall café performance.
- Ensure all company SOPs, processes, and service standards are followed.
- Coordinate with the team during peak hours to ensure smooth and efficient service.

Team Management

- Supervise and guide café staff during the shift.
- Allocate daily duties and ensure proper deployment of staff at different workstations.
- Conduct shift briefings and communicate daily targets, instructions, offers, and operational updates.
- Monitor attendance, punctuality, discipline, grooming, and overall staff performance.
- Ensure employees follow the required uniform, grooming, hygiene, and behavioural standards.
- Train new team members on café procedures, product preparation, customer service, and company SOPs.
- Address routine staff concerns and report performance or disciplinary issues to the reporting manager/HR.
- Customer Service
- Ensure customers receive a consistent and positive café experience.
- Handle customer queries, feedback, and complaints professionally.
- Resolve customer concerns at the outlet wherever possible and escalate reliable issues when required.
- Ensure orders are prepared correctly and served within the expected time.
- Monitor service quality and maintain professional customer interaction at all times.

Product & Service Quality

- Ensure coffee, beverages, food,



and other products are prepared according to company recipes and standards.
- Monitor product presentation, portion control, taste, and consistency.
- Ensure proper handling and storage of food and beverage products.
- Identify and report any product-quality concerns immediately.
- Inventory & Stock Control
- Monitor daily stock levels of coffee, food products, beverages, packaging materials, and other consumables.
- Ensure stock is properly stored, organised, labelled, and rotated.
- Conduct regular stock checks and report shortages, excess stock, damages, or discrepancies.
- Ensure timely stock replenishment at counters and workstations.
- Monitor wastage and take necessary steps to minimise avoidable losses.
- Maintain proper records of stock movement and wastage as required.

Billing & Cash Handling

- Ensure accurate billing and order processing at the café.
- Monitor daily cash and digital payment transactions, wherever applicable.
- Ensure proper cash-handling procedures are followed.
- Check and report any billing or transaction discrepancies.
- Ensure daily sales and closing procedures are completed correctly.
- Café Cleanliness & Hygiene
- Maintain high standards of cleanliness and hygiene throughout the café.
- Ensure counters, kitchen/work areas,



storage areas, customer areas, and washrooms are cleaned regularly.
- Monitor staff hygiene and ensure proper food-handling practices.
- Ensure waste is disposed of properly and the café remains clean and organised throughout the day.
- Conduct regular hygiene and cleanliness checks.

Equipment & Maintenance

- Monitor the condition and functioning of coffee machines, kitchen equipment, POS systems, and other café assets.
- Report breakdowns, damages, or maintenance requirements promptly.
- Ensure equipment is used and maintained correctly.
- Monitor the overall condition of the café premises, furniture, fixtures, and other assets.

Shift Management & Reporting

- Maintain shift logs, opening and closing checklists, and other required outlet records.
- Ensure proper handover between shifts.
- Record and report customer complaints, staff issues, stock shortages, wastage, equipment issues, and other important incidents.
- Monitor daily sales, orders, wastage, and other café performance parameters.
- Share daily/weekly reports with the reporting manager as required.

Compliance & SOP Adherence

- Ensure the café follows all company policies, SOPs, hygiene standards, and safety procedures.
- Maintain required outlet records, checklists, and documentation.
- Ensure staff comply with company rules related to attendance, grooming, discipline, and workplace conduct.
- Support inspections and audits and implement corrective actions as instructed.

Pay: ₹20,000.00 - ₹23,000.00 per month

Work Location: In person

📌 Café Supervisor (India)
🏢 Xpansecafe
📍 India