About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

Job Description

Job Title

Assistant Vice President - Operations

Location

Gurugram 90C

Department

Operations

Function

Operations – Bancassurance, DSF, Broca & Strategic alliances

Reporting to

CVP & Head – Banca & DSF Ops

Band

3

JOB SUMMARY:

To drive business growth, customer retention, and operational excellence through strategic initiatives, governance, and people development, aligned with the company’s goals and vision.

Key Responsibilities:

- Drive new business growth and optimize Open Architecture share.
- Promote digital adoption and reduce business leakage.
- Strengthen governance and accelerate case processing.
- Conduct regular FWG/E2G sessions and quarterly connects with partners and sales teams.
- Enhance customer retention and minimize revenue leakage.
- Implement field and central retention initiatives.




- Improve customer experience through outcome-based metrics.
- Leverage initiatives to enhance FLCIR, GIR, and E2R retention.
- Ensure governance and continuous improvement in customer retention.
- Enable and strengthen team capability through training, engagement, and process improvements.
- Drive succession planning and learning initiatives.
- Foster robust partnerships and gather feedback for continuous improvement.
- Monitor and improve employee engagement scores.

Qualifications:

- Education:
- Bachelor’s degree in Business Administration, Finance, Economics, or a related field is required.
- MBA or equivalent postgraduate qualification is strongly preferred.

- Experience:

- Graduate, preferably with a professional qualification.
- Minimum 15 years of experience, with relevant exposure to digital project management.

o Knowledge of Life Insurance products preferred.

o Knowledge of Life Insurance products preferred.

KNOWLEDGE / SKILLS / ABILITIES:

- Experience in operations and customer service, preferably in Banking, Telecom, or Financial Services.

o Strong understanding of the financial services ecosystem and payments.

o Customer-centric mindset with a strong servicing attitude.

o Strategic thinking with a customer-first approach.

o Strong analytical and problem-solving skills.

o Exposure to quality tools and processes.

o Ability to lead change and drive performance in a dynamic environment.

o Excellent communication and stakeholder management skills.

State:

Home Office

Branch:

Gurugram -90C

Department:

Operations

Function:

Operations - Bancassurance & DST

Posted On:

14-May-2026

📌 Assistant Vice President - Customer Engagement (Banca) (India)
🏢 AxisMaxlife
📍 India